Slides with Video Disappear After Viewing Published File

Dec 13, 2013

Hi,

We are having an issue with our Storyline files where slides are disappearing when the file is viewed again. Here's what's happening:

1. Create Storylines file. Check menu to make sure no slides are hidden. Check timeline to make sure that's not an issue.

2. Publish file as web/html.

3. Post files on local computer/server.

4. Send HTML link (e.g., http:// company web site Storyline Folder story file)

5. Click on link and watch eLearn course in it's entirety- no issue.

6. Click on a title in the menu or start the course over again and slides with the video are not showing in the menu anymore. Click on the slide title prior to the one with the video, select the Next button, and course "skips over disappeared slide."

This is happening both in IE 8 and Chrome. We have republished the file and tried again. This is happening on all of our computers.

We place this course on our web site for our SME to review prior to placing in our LMS. Typically we don't have problems once the course in viewed through our LMS.

Thanks for any help you can provide.

3 Replies

Ashley Terwilliger-Pollard
Staff

over 10 years ago12/16/13 at 8:18 am (UTC)

Hi Jenny,

You mentioned posting the files on a local computer/server, but also placing it on a web site? If you're testing published files by viewing on your local drive, you may encounter security restrictions from the computer, web browser, Flash Player, and network that'll cause various features of your content to fail. If you're looking for some places to host web content for the SME's to review, I'd suggest one of the following:

Tempshare: This is a free service provided by Articulate for testing Storyline content. Note: Uploaded files will be deleted after 10 days.
Amazon S3: Amazon S3 offers free hosting with generous usage limits. If you go over your limit, you'll be charged a graduated fee.
Dropbox: Place your published output in the Public folder in your Dropbox account to share it with others.
Google Drive: Change the story.html file to index.html, and set the sharing permissions to Public. Here's how.

Jenny Seitz
Author

over 10 years ago12/16/13 at 8:32 am (UTC)

Thanks for the suggestions. Due to internet restrictions we are unable to access the web sites mentioned. Usually we can watch a published Storyline file via our intranet. We are baffled as to why the slide seems to disappear. We have not had this happen before.

Ashley Terwilliger-Pollard
Staff

over 10 years ago12/16/13 at 11:36 am (UTC)

Hi Jenny,

Publishing for web and placing it on your intranet should be ok, I was talking about just viewing the published version locally as you mentioned posting the files on a local computer/server (running the story.html file without loading to a web site). Have you tried publishing for CD?

Slides with Video Disappear After Viewing Published File

3 Replies

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