I can't work out why the slide size in so small in the player when being viewed on a desktop (see photo). Seems to look OK on mobile and tablet devices. Can anyone help please?
Thanks so much for the reply. I have tried that but it hasn't worked. I don't think it's an issue with my laptop setting because it appears this way on other computers.
Thanks, Alison! In that case, I'd love to take a closer look at your file to get a better idea of what you're seeing. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.
I reviewed the case for Alison and it looks like changing the aspect ratio is what helped resolve the issue. Since this thread is a bit older, I would like to start fresh as we dive in here. A couple of questions for you:
Is the slide size locked at a certain size?
Which Player is in use for the course?
If you need our help to take a look at your file, we're always more than happy to help! You can share files in this thread or you’re always welcome to share them privately here. We'll let you know our findings and will delete it after having a closer look!
I'm interested to hear what other community members use as their Story Size! We don't have a recommended Story Size, but we do have a chart that includes what dimensions are added with the Player. Here's the chart!
I'd also check with your Blackboard LMS admin to see if there is a way to customize the browser window size when the course is launched. I know in SCORM cloud that you can customize the browser size so that content is displayed well.
9 Replies
Hi Alison!
At first glance, it looks like you may be using a higher Windows Display setting.
Is your scaling setting set to 100%? If not, try using that setting and let me know if you see an improvement.
Hi Alyssa,
Thanks so much for the reply. I have tried that but it hasn't worked. I don't think it's an issue with my laptop setting because it appears this way on other computers.
Any other ideas?
Thanks, Alison! In that case, I'd love to take a closer look at your file to get a better idea of what you're seeing. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.
Thanks so much Alyssa. I've sent you the module privately
I've got your file, Alison! I just replied to you via your case. We can keep the conversation going there, if you'd like!
Hi... how did this resolve? We've had an ongoing issue with this...
Hi Anne-Marie,
Happy to help here!
I reviewed the case for Alison and it looks like changing the aspect ratio is what helped resolve the issue. Since this thread is a bit older, I would like to start fresh as we dive in here. A couple of questions for you:
If you need our help to take a look at your file, we're always more than happy to help! You can share files in this thread or you’re always welcome to share them privately here. We'll let you know our findings and will delete it after having a closer look!
Hi, I'm also curious about the best slide size to design with.
I use the Modern player, and the SCORM will be posted in Blackboard.
Using an approximately 900x600 aspect ratio, one of the comments on my interactive was that it only took up 65% of the screen.
What size should I use to let the file appear full screen?
Thanks!
Hi Elizabeth!
I'm interested to hear what other community members use as their Story Size! We don't have a recommended Story Size, but we do have a chart that includes what dimensions are added with the Player. Here's the chart!
I'd also check with your Blackboard LMS admin to see if there is a way to customize the browser window size when the course is launched. I know in SCORM cloud that you can customize the browser size so that content is displayed well.
This discussion is closed. You can start a new discussion or contact Articulate Support.