Small white line between Transitioning Slides

Hi Jia,

The thin white line you're seeing is something we've shared with our team as a possible software bug. and it's prevalent in the HTML5 output. And since Storyline 360 previews HTML5, the white line appears in Preview Mode, too. 

I'm sorry if this is causing you headaches, and I'll be sure to update you as soon as I have more information. In the meantime, publishing with Flash first will rid of the issue for anyone who views the course with a Flash-enabled browser. 

Thank you for your speedy reply and temporary solution. I hope the bugs can be resolved soon!

You're welcome, Jia! I'll be sure to post an update here as soon as I get more information. 😀

Hi Jia

We released an update for Storyline 360 this AM, which fixed an issue where white lines could appear around slides and the logo might be blurry when a course scaled to fill the browser window.

Take a look at the details here to install the latest update.

Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly. 

Note: This fix is available for Storyline 360 and will be included in the next update/release of Storyline 3 - date TBD. We'll share information here once that's available. 

Hi Ashley,

Lisa, here again. Wondering if this issue got fixed. I updated a SL2 to SL3 with push transitions and I'm experiencing the same fine white line as mentioned above. I have the current update and have completely gone through the player settings.

Any idea when this will be updated?

Thanks!

Lisa

Hi Lisa,

That fix was included in Update 3 of Storyline 3, and we're now on build 3.5.16548.0. Do you know what update of Storyline you're using? You can check by going to the "Help" Tab -> "About Articulate Storyline".

Let me know if you're on the latest update and still running into trouble - we'll want to take a look at your .story file to test it out! 

Hi Ashley,

I thought I had replied to you,  but realized I did not. I'm still having the issue. I do have the version you refer to above.

I posted another comment about this earlier. An update to what's happening now. It's also showing the right and left side lines and the bottom and top lines both in publish and in preview.

I've attached the file. It also contains a web object.

I'd truly appreciate the help. I can probably postpone this release until tomorrow.

Thanks so much!

Lisa

Hi Ashley,

In case you don't see the other post, these transition lines only happen when launching from PC in chrome, .html and html5.html files. It doesn't happen when launching in IE 11. In fact, it's worse in html5.

Hi Ashley,

I updated the file, after making what I thought would help. So please use this one. Also, FYI, my Chrome browser is up to date as well.

Thanks,

Lisa

Here...

Hi Lisa,

It looks like I just replied to a similar conversation here.

As I mentioned, this is an issue that has been reported to our team. I'm adding this conversation to the report as well.

Hi Leslie,

Thank you for your responses. I saw this issue in a post from over 10 months ago, also. Do you have a sense of when this will get resolved?

Hi Lisa,

No ETA on a solution in Storyline 3 as of yet, but I promise we'll keep you posted on any new information. Here's an inside look at how we tackle bugs once they're reported.