Some learners cannot select a choice in a multiple choice question

Storyline 360: I have a multiple response question and we received feedback that a few users cannot select any choices.  Any ideas on where to look for the issue would be appreciated.  I don't want to prejudice answers so I won't put in my speculations. Thank you in advance for your ideas.

1 Reply
Wendy Farmer

If you can share the slide someone may be able to spot something for you.

There could be a multitude of reasons but unless we know:

  • Are you using submit interaction on each slide or is it a submit all - using the next key?
  • Does the slide have any other objects that may be overlapping the radio buttons slightly - so that depending where the sweet spot is that users click would explain why some can do it and some can't?
  • Is it a specific browser that the 'fault' is happening on?