7 Replies
Matthew Bibby

Compatibility Mode could actually be the causing the issue here...

IE11 can run Storyline's HTML5 output. However, if IE11 is running in compatibility mode, it would look like IE11, but behave like IE8 or IE9.

As older versions of IE can't run Storyline's HTML5 output, things are going to look odd. And because the browser is lying to itself and pretending to be IE11, Storyline will still serve the HTML5 content. 

How are you publishing Judy? HTML5 Only? HTML5 with Flash Fallback? Flash with HTML5 Fallback?

For one of my clients, I'm still publishing to Flash with HTML5 fallback due to this exact issue. A small number of users have their PC configured to run IE11 in compatibility mode. If I publish to HTML5 with a Flash fallback, the course won't run for them. But if I publish to Flash with HTML5 fallback, all is good for them. Which is annoying, because I prefer HTML5 over Flash for various reasons. 

Get someone who is having issues to load up this page. It's a little check that'll show if they are running IE in compatibility mode. 

Brian Allen
Matthew Bibby

For one of my clients, I'm still publishing to Flash with HTML5 fallback due to this exact issue.

We still have a large number of users on IE 11, and have no control over their compatibility view settings, so this is how we publish *everything* we load into our LMS from Storyline.