For one of my clients, I'm still publishing to Flash with HTML5 fallback due to this exact issue.
We still have a large number of users on IE 11, and have no control over their compatibility view settings, so this is how we publish *everything* we load into our LMS from Storyline.
Still supporting IE 11 is becoming increasingly problematic for us... we have more users on Chrome, some on Edge (eek!) and an ever-growing number using safari/chrome on mac, and it takes a tremendous amount of time to user-test that many possible variations.
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Those who aren't seeing a black screen, you might check to see if they've got your LMS added to their Trusted Sites in IE.
Likewise, those who are seeing a black screen, what happens if you add your LMS to their trusted sites in IE.
Thank you Brian. I personally can view the course with no trouble and our LMS is not in my Trusted Site list
What about compatibility view settings? Sometimes having sites here is good and sometimes bad.
We find our best results are in just checking the "Display intranet sites in Compatibility View" checkbox and not checking/adding anything else here.
We still have a large number of users on IE 11, and have no control over their compatibility view settings, so this is how we publish *everything* we load into our LMS from Storyline.
Still supporting IE 11 is becoming increasingly problematic for us... we have more users on Chrome, some on Edge (eek!) and an ever-growing number using safari/chrome on mac, and it takes a tremendous amount of time to user-test that many possible variations.
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