SOS - FIle STORYLINE can not open

Sep 13, 2017


Dear Articulate  team,

I'll be more then happy if you could help me.

I turn off my computer do to stuck symptoms. by the way before it happened it took a lot of time (few min.) to save the storyline file.

After I rebut the computer, I couldn't open the file.

The notice sign said: " The project "storyline" is locked by another process"

(a picture is attached)

Thank for advance

Tzvi Eizenman



4 Replies
Alyssa Gomez

Sorry that happened, Tzvi! I have a couple of things you can try:

Option 1: Open a new Storyline file, and import the slides from the original file into the new file.

Option 2: There may still be a working version of your project in your temp files. Here's a quick Peek at how to find them:

  1. Open this folder in Windows Explorer: Wedppdata%\Articulate\Storyline
  2. Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
  3. Change the file extension of the copy on your desktop from *.tmp to *.story.
  4. Double-click the file to open it in Storyline. 

File corruption can happen, even in the best software, and even if you’re following all the recommended best practices. To be ready if it happens, follow these tips

Michael Anderson

Alyssa, I know the company script says that file corruption can happen in any software, but I've never seen so many reports of corrupted project files as I have with Storyline. There seem to be far too many users affected by this for it just to be a chance occurrence due to the user's environment. Please encourage your developers to look into the cause of this so that they might resolve the issue. Does it have something to do with the fact that .story files are actually just .zip files? What can users do to avoid this corruption?

Tzvi Eizenman


Dear Alyssa ,

Firstly, let me thank you for your kindly help, although till I have got your answer wonderful offer, I have needed to submit the project, and due to the fact, I had an older version I have saved (thank G-D), so I have only lost 1 day of work , I have develop every thing from the start in order to meet timeline. But today  i have tried your offer and it works. so much thanks for learning ticks for bad days :-) .

Secondly, let me ask you, is there a limit for the size of the Storyline file?! That file was 1 Giga due to the attachments of Video files (Avi file) I have added.

Is there a limit how may vedios I can add?! or another way to handle video, beside using a link to the internet?

If I use it offline can i use i link instead of uploading the heavy  video? ( I have to admit that in the unopened file, I have used only 4 videos for 2 min each )

Much thanks a head

Tzvi Eizenman

Alyssa Gomez

I'm glad you found a working version in the temp files, Tzvi! That's a good tip to keep in your back pocket.

There are certainly other best practices you can follow to avoid file corruption in the future, like working from your local hard drive, saving often, creating versions, and using proper file-naming conventions. 

There isn't an official file size limit or a limit to the number of videos you can add, but the community can certainly weigh in on their experience here. This discussion is older, but it's a good place to start. 

If you want to keep file size down, you can add videos as embedded Web Objects. If you Publish to CD so learners can view the content offline, they'll need to double-click the Launch_Story.exe file. Keep in mind that learners will need internet access to view the Web Objects or web hyperlinks. 

I hope that helps, and let me know if you have other questions!

This discussion is closed. You can start a new discussion or contact Articulate Support.