Sound distorted in preview

Hello everyone,

Hoping someone can help me.

I'm recording sound using a mic and saving it to the slide. I then export the sound and import to Audacity, add a fade in and fade out effect, export it from Audacity as a WAV file and then re-insert it to the slide.  I've done this for previous projects and have no issues with sound. However, on my current project, when I open the Storyline audio editor everything sound good, but when I "preview" the slide the sound is distorted.

Anyone know why this is happening or how I can fix it?


3 Replies
Ashley Terwilliger-Pollard

Hi Kiran and welcome to Heroes! 

First, I'd want to check that you're working with local project files that adhere to the other guidelines indicated here in terms of file names and file path length. 

Also, Storyline support a wide range of audio file formats (AAC, AIF, AIFF, M4A, MP3, OGG, WAV, WMA), but not all codecs and bitrates are supported. We recommend converting your audio files to 16 bit 44 KHZ PCM WAV for best results.

If you're still having difficulty after checking into those elements we'll want to take a look at your .story file and the individual audio file.