Sound Files on the Base Layer


I have been working on a series of online courses developed in Storyline, and I have come across an odd situation with some overlapping sound files.  The interaction is designed to have a base layer and then multiple slide layers connected to that base.  On the base layer instructions appear first (with a sound file) and then that sound file is triggered to stop when the student clicks on a button to reveal the rest of the base layer (with a separate sound file) which contains multiple buttons leading to other layers. 

The interaction is fairly simple, but a problem occurs when you do not finish listening to the instruction sound file (which is on the base layer).  If the user stops the sound file before it is completed, proceeds to one of the slide layers, and then comes back to the base layer, the sound file picks up where it left off--even though it had originally been triggered to stop. 

Does anyone know of a way to stop the sound file from beginning where it left off when the user returns to the base layer?

Any help would be greatly appreciated!

5 Replies
Amanda Boyle

Hi Christine,

All of the layers are set to pause the timeline of the base layer in order to prevent overlap between the layer sound files and the base sound files.  I tried to remove that setting, but then the layer sound file and both base sound files play at the same time. Maybe I am missing something?

I have attached a copy of one of the slides experiencing this problem.

Thank you for your help!


Christine Hendrickson

Hi Amanda!

I fear we're in the same boat - feel like I'm missing something, as well.

I took a look at the project a few times, making sure I accessed the additional layers before the instruction audio finished, but I'm not seeing the same thing. I always receive the "Good job!" audio when I return to the base layer. If I don't view all the layers, I hear the audio prompting me to finish viewing the additional sections (great job with this, by the way!).

Here's an uploaded version, just in case you want to take a look:

Testing for Amanda

Maybe I'm missing a step. Can you tell me the exact steps you take when you run into the audio issues, please?

Thanks very much!


Amanda Boyle

Hi Christine,

I looked at the uploaded version you posted and it does not contain the problem I have been seeing at all (which is fantastic).  Did you make any changes?  I have tried to publish my version, hoping maybe it was a problem that occurred when previewed, but it still exists.

The steps I have been taking that cause the problem are as follows:  I select the green button before the audio is complete.  Then, I listen to the next audio on the base layer entirely. Next, I click on one of the buttons to the left.  When that screen is done I select the home button on the bottom left (which takes me back to the main screen).  Upon selecting this button the direction sound begins where it left off in my original step.



Christine Hendrickson

Hi there Amanda!

I wish I could say "Yes", but honestly, I made no changes. I'm wondering if it might be an issue with the version of Storyline you're using to publish, or the server that's hosting it. 

can you tell me what version of Storyline you're using, please? To find this information, click on "Help" and "About Articulate Storyline".

If you're not running version 3 (1305.2012), please download and install the update using the link below:

Articulate - Storyline Update 3

Once you've finished installing the update, please republish and test your course. If the audio still isn't working properly, we may need to look closer at where you're hosting the content.