Sound in published Stoyline course not working for one user

I have published a course for a client, and everyone can hear the sound except one of the users - which is the client. His associate can hear it from the same link.  He can get audio on other sites and files - he was even able to hear the individual narration samples we sent him - so his audio is working.

Has anyone ever had this happen and have suggestions?

3 Replies
Christine Hendrickson

Hi Sue. Welcome to the community!

Do you know what version of Flash and what web browser your client is using? He can go to this page to check the version of Flash installed. If he doesn't have the most recent release, he may want to try updating it. 

I can also try to take a look at the course, if you're able to share a link to the content.

Thanks!