Hi, Please help me! We created a SCORM package in Articulate, published it via our LMS and now try to play it on our Samsung mobile device. While video content is playing correctly and all navigation controls are functional, we seem to be unable to play sound. Has somebody come across this issue? If so what setting, plug-in, add-on would be required to get the sound playing?
Device is a Samsung Galaxy Tab S with Chrome build 43.0.2357.93.
I'm on chrome 56 which according to google is the latest version for android - and this seems to be happening again. No way to further update my browser, yet audio is not playing. Just wanted to put this back out there that it seems to be an actual issue again, maybe.
9 Replies
Hi Kathy!
I know there were some reports of Chrome/Audio issues from 44 then from 45-48, but this was a Chrome bug and was corrected.
I would advise that you: Update your Chrome app to allow your Storyline courses to work properly.
I'm on chrome 56 which according to google is the latest version for android - and this seems to be happening again. No way to further update my browser, yet audio is not playing. Just wanted to put this back out there that it seems to be an actual issue again, maybe.
Hi Mary,
Do you have a copy of your course link that you could share with our Support team? Also can you let us know what OS of Android you're using?
Chiming in with the same issue here.
Audio plays fine on an iPad. No audio plays on the Samsung Galaxy tab A with Chrome 58, Android version 6.0.1.
Any updates? Follow up? Bug tackle?
Is this still a valid solution? : https://community.articulate.com/discussions/articulate-presenter/html5-on-android-galaxy-anyone-having-audio-issues
Still, no follow up on this thread either.
Tested the 3 years old workaround with a trigger to play on timeline start and it doesn't work.
:(
Works with firefox 55beta for android...
So, it looks like its a Chrome thing. You guys must've counter this one somehow?
Hi there Rich! What version of Storyline are you using?
If audio is set to automatically play in a Storyline 2 course, we found that it doesn't work in Google Chrome 57 and later on Android devices.
The good news is we added support for the latest version of mobile Chrome in Update 12 for Storyline 2. You can download that update right here.
Let me know if that fixes it!
Good morning Alyssa,
Spot on! The bug is fixed with the SL2 v12.
Once again, thank you for a great support!
Thanks for confirming that the update worked for you as well Rich :) Much appreciated.
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