Sound issue playing Articulate packages on Samsung tablet with Chrome

Hi, Please help me! We created a SCORM package in Articulate, published it via our LMS and now try to play it on our Samsung mobile device. While video content is playing correctly and all navigation controls are functional, we seem to be unable to play sound. Has somebody come across this issue? If so what setting, plug-in, add-on would be required to get the sound playing?

Device is a Samsung Galaxy Tab S with Chrome build 43.0.2357.93.

 

Many thanks.

Kathy

9 Replies
Richard Lorrain

Chiming in with the same issue here.

Audio plays fine on an iPad. No audio plays on the Samsung Galaxy tab A with Chrome 58, Android version 6.0.1. 

Any updates? Follow up? Bug tackle?

Is this still a valid solution? : https://community.articulate.com/discussions/articulate-presenter/html5-on-android-galaxy-anyone-having-audio-issues

Still, no follow up on this thread either.

Alyssa Gomez

Hi there Rich! What version of Storyline are you using? 

If audio is set to automatically play in a Storyline 2 course, we found that it doesn't work in Google Chrome 57 and later on Android devices.

The good news is we added support for the latest version of mobile Chrome in Update 12 for Storyline 2. You can download that update right here.

Let me know if that fixes it!