Sound issues - Articulate storyline 2

Hi everyone, 

I am currently working on an articulate storyline 2 project for a client and I encountered a sound bug. 

The project is very big and each slide contains audio or video (220 slides with audio and 7 slides with videos). The storyline file weight is 283 179 ko.

Last week, we published the course and everything was OK.  Then,  after some modifications (video's replacements), the sound of one slide stops before the end of the timeline, it seems cut in the middle (it was not one of the slide modified).

We tried to delete and import the problematic sound a new time and we published again : we encountered the same bug but on another slide...

We created a lot of projects with the same type of sound and we never encountered this kind of problem...

Anyone had the same problem with sound in Storyline 2 and can help us to solve it ?

PS : I have the latest updates. 

Thank you in advance for your help.

Sophie

 

9 Replies
Ashley Terwilliger

Hi Sophie,

I saw this recently in another forum thread, but it was specific to the MP4 file that user was inserting and we weren't able to recreate it with another file, although we did share it with our QA Team. 

You'll also want to confirm that you're working on local project files as described here and if you're seeing this across all project files, it may be worth looking at the repair of Storyline.  If you can continue to replicate it we'll want to take a look at your .story file. 

Sophie Louet

Hi Ashley, 

Thanks for your reply. 

We published the course a new time, on the desktop, and everything was OK. So, we think that the problem came from our server. 

Thank you nevertheless for your help, it's good to know that we aren't alone in front of software issues :-)

Best regards, 

Sophie

Leslie McKerchie

Well hello Jneid and welcome to E-Learning Heroes :)

Sorry to hear that you're having trouble with your audio.

What version of Storyline are you currently using? Would you be able to share your .story file so that we could take a look? Just let us know the slide where the audio is duplicated.

 

Patrick Staley

I am having the same issue with media playing twice on Edge browser.

Our introduction slide has a video slide automatically appear. However, when viewing in Microsoft Edge browser, the audio of the video plays twice; one after a delay. I can stop one using the custom player but the other audio track is constant, even if I move to other slides.

Our company's internal link: https://stage-hub2017.achieve3000.com/pro-getstarted-differentiating/

Published link: https://360.articulate.com/review/content/10dc882a-711b-4a35-b9fe-3bacbfd37416/review 

Alyssa Gomez

Hey Patrick,

Thanks for including those links. When I viewed the internal link in Edge, I definitely heard the overlapping audio. However, the audio played correctly in the Articulate Review link.

Would you mind sharing the original project file with me? Even just a copy of the first slide will do. I'd like to publish it to our servers and test it in a few different environments. Thanks!

Leslie McKerchie

Thanks for sharing Patrick and allowing me to take a look at the file and re-publish.

I had the same experience with your links that Alyssa shared above, so my goal was to publish using the latest version, which is Build 3.17.16188.0, released on June 27th.

If you check out the details on the June 22nd release, we had an issue where the videos would play on the incorrect slides in the HTML5 output, which seems like what we may have been experiencing. Be sure you are using the latest update. You can check by opening Storyline 360 > Help Tab > About Storyline > Version in lower right window

My published version works as expected when viewing in Edge. Take a look here and let me know if that works as expected for you as well.