Hi. I was testing my scorm file on iPad (Safari 13.1) and notice that VO is working only on first slide. Next one need to go Next and Previous to get the VO playing. I think it could be auto-play in Safari but I'm not sure. Maybe some other issue? Course is playing fine on Chrome and on computers. Does anyone know how to fix it?
Does anyone else have that problem? we updated OS on iPad (to 13 ) and our courses with VO won't work. Audio is not playing in Safari except first slide and if I visit slide again...
Hi, we are experiencing similar issues with Storyline 3 & 360 with the new iPadOS (13.1.2) in Safari. The Play button doesn't appear on course launch and then auto-play doesn't work / is inconsistent throughout the training. We've raised a support case with Articulate which they are going to log as a software bug with some further investigation on their end.
There is a new feature in the OS is to change the Safari default so it behaves the same as desktop (the user agent string indicates Mac no iPad). If you turn this feature off, the training will run; however, it's not an ideal solution for us to tell our users to change the tablet settings in order to view the course.
To turn off the feature: Go to the Settings > Safari > Request Desktop Website. Under the Request Desktop Website On section, click All Websites to turn off/grey out the toggle. When the All Websites toggle is greyed out, you will get the user agent as iPad.
I truly apologize this is affecting the courses you've created. I understand asking the user to change the setting to view a course is not ideal. I appreciate you providing the troubleshooting steps you've already taken.
I see that you've been working with one of our Support Engineers, and you're right, our team is investigating the software bug.
They will continue the conversation in your case when they've completed testing.
With the new iPad OS 13 Apple are making the Safari browser closer to the desktop experience. From our investigation this looks like a reemergence of the issue that arrived with Safari 11 on the Mac that blocked the autoplay of media without the learner interacting with the slide. Articulate were able to create a workaround for that issue, so I would hope that this can also be worked around.
Thank you for reaching out and letting us know! As Lauren mentioned, our team is actively investigating this issue. I am adding your comments to our report, that way we can provide an update to this thread.
As soon as we have more information to share, we will be sure to reach out here!
i would like to be added to this thread and solution. All of the lessons that i created have audio.
Erin, thanks for the work around. I think i will have to add instructions somewhere letting the learners know that they will need to make the Safari adjustment if using iPad.
I have been having issues with the new iOS update and safari - but not with audio - it stopped my slider interactions from working instead. I tried Erin’s solution to Request Desktop Version and this worked (thanks Erin for solving my headache!). Just posting here in case anyone else has this issue.
It looks like Mike is experiencing the same issue on the newest Apple update (The latest version of iOS and iPadOS is 13.1.2). Have you tried requesting the desktop site?
Yes, this issue also seems to prevent AMP from working as well. Our content still needs to be published in Flash/AMP due to an LMS restriction so this is a serious issue for us. Luckily clients not allowed to update to 13.x.x yet.
I have the same issue, does anyone at Articulate work on the problem? I see a lot of excuse from the staff but no solutions for all your loyal customers. A company must keep up to date in the world of new technology. Voice over that no longer work is a major problem that needs to be taken seriously.
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Hi Agnieszka,
Is it working everywhere else for you? Maybe try using a trigger to start the VO when the timeline reaches 1 second rather than at the timeline start.
Hi. Tried, no luck with that. VO only plays on first slide.
Does anyone else have that problem? we updated OS on iPad (to 13 ) and our courses with VO won't work. Audio is not playing in Safari except first slide and if I visit slide again...
Are these old scorm files or files that you have published recently?
it applies to new files, from this week and to older (from August).
It sounds like an autoplay issue are you running the latest updates of Storyline?
Yes I am. It's Storyline 360. No update to install.
You need to raise a support case as this should not be happening
ok. I did. Thanks
Any update? We are experiencing the same thing, although not consistently. iPad 13.1 and storyline 360.
Hi, we are experiencing similar issues with Storyline 3 & 360 with the new iPadOS (13.1.2) in Safari. The Play button doesn't appear on course launch and then auto-play doesn't work / is inconsistent throughout the training. We've raised a support case with Articulate which they are going to log as a software bug with some further investigation on their end.
There is a new feature in the OS is to change the Safari default so it behaves the same as desktop (the user agent string indicates Mac no iPad). If you turn this feature off, the training will run; however, it's not an ideal solution for us to tell our users to change the tablet settings in order to view the course.
To turn off the feature: Go to the Settings > Safari > Request Desktop Website. Under the Request Desktop Website On section, click All Websites to turn off/grey out the toggle. When the All Websites toggle is greyed out, you will get the user agent as iPad.
Hi Erin!
I truly apologize this is affecting the courses you've created. I understand asking the user to change the setting to view a course is not ideal. I appreciate you providing the troubleshooting steps you've already taken.
I see that you've been working with one of our Support Engineers, and you're right, our team is investigating the software bug.
They will continue the conversation in your case when they've completed testing.
With the new iPad OS 13 Apple are making the Safari browser closer to the desktop experience. From our investigation this looks like a reemergence of the issue that arrived with Safari 11 on the Mac that blocked the autoplay of media without the learner interacting with the slide. Articulate were able to create a workaround for that issue, so I would hope that this can also be worked around.
We are experiencing the same issue with SL360 audio not playing on iPad Safari on (iOS 13.1.2)
This wasn't an issue on iOS 12.4.2 and applies to newly created content as well as previous content ranging back to Storyline 3.
Our Storyline 2 audio still functions as intended.
Hi Mark and Ryan,
Thank you for reaching out and letting us know! As Lauren mentioned, our team is actively investigating this issue. I am adding your comments to our report, that way we can provide an update to this thread.
As soon as we have more information to share, we will be sure to reach out here!
i would like to be added to this thread and solution. All of the lessons that i created have audio.
Erin, thanks for the work around. I think i will have to add instructions somewhere letting the learners know that they will need to make the Safari adjustment if using iPad.
I have been having issues with the new iOS update and safari - but not with audio - it stopped my slider interactions from working instead. I tried Erin’s solution to Request Desktop Version and this worked (thanks Erin for solving my headache!). Just posting here in case anyone else has this issue.
I should add I’m using articulate storyline 3
Thanks for reaching out and confirming that this solution worked for your issue as well, Susan.
I've added the details to our report as we track the issue.
Apple pushed out an update. Can anyone see if that happens to resolve the
issue?
Hi Jan!
It looks like Mike is experiencing the same issue on the newest Apple update (The latest version of iOS and iPadOS is 13.1.2). Have you tried requesting the desktop site?
I have just tested our content on iPadOS 13.1.3 and the issue has not been resolved.
Yes, this issue also seems to prevent AMP from working as well. Our content still needs to be published in Flash/AMP due to an LMS restriction so this is a serious issue for us. Luckily clients not allowed to update to 13.x.x yet.
I have the same issue, does anyone at Articulate work on the problem? I see a lot of excuse from the staff but no solutions for all your loyal customers. A company must keep up to date in the world of new technology. Voice over that no longer work is a major problem that needs to be taken seriously.
This continues to be an issue.