Sound not playing in Safari on iPAD

Oct 01, 2019

Hi. I was testing my scorm file on iPad (Safari 13.1) and notice that VO is working only on first slide. Next one need to go Next and Previous to get the VO playing. I think it could be auto-play in Safari but I'm not sure. Maybe some other issue? Course is playing fine on Chrome and on computers. Does anyone know how to fix it?

65 Replies
Linda Rodriguez

Hi,  Anyone had any luck with this yet?

We've exported from the latest version of Storyline but issue is still present, despite efforts from Storyline support's team.

I understand browsers now prevent auto-play, and that's why Storyline now has a "Play" button that user has to click before "launching" the course, but this doesn't seem to communicate to Safari that there has been a user interaction, and that it's therefore Ok to auto-play elements in screens after launching course.

Any updates would be welcome.

Thanks.

Katie Riggio

Good morning, Anirudh!

Thanks for raising your concern and opening a support case as well!

✎ Note: Storyline 360 Update 36 and Storyline 3 Update 10 hold a fix for the issue where audio would not play on iPadOS 13+ devices. 

I see you're already working closely with one of our Engineers, Georvy, where he asked some good clarifying questions to help us explore further.

You're in great hands!

Michael Christie

As I said, I just updated both iOS and SL3 yesterday. It did not solve the problem.

All the best,

Michael Christie

Educational Technologist / MultiMedia Specialist
eLearning Design and Innovation Group
Smeal College of Business
Penn State University
382A Business Building
University Park, PA 16802
(814) 867-4783

Katie Riggio

Hi Michael,

Thanks for reaching out, and I'm sorry to hear this.

Because the audio trouble with iOS is happening on the latest update for you, our Support team is going to step in! You should receive an email from one of our engineers shortly.

If you could share an affected file, that would help us greatly. Simply use the private, unique upload link in your case.

P.s. Just sharing that your contact info came through to the public forum. If you'd like to remove it, click this link and make the change.

Lauren Connelly

Hello Danique!

This issue was fixed in Storyline 360 (Build 3.48.24116.0), which was released in January 2021. If you're using the latest version of Storyline 360 and still seeing this issue with the audio on iOS devices, then we'll want to take a look at the affected file. Would you mind connecting with a Support Engineer to begin troubleshooting?

Danique Wyckoff

Thank you for all your help - I figured it out and feel silly for it now but in case this comes up again for you, the video is in the eLearning heroes reply at the bottom that shows how I fixed it.

https://community.articulate.com/discussions/articulate-storyline/sound-not-playing-on-ipad-with-scorm-html-sl360#reply-731769

Thank you,
Danique Wyckoff

Danique Wyckoff
TraCorp | The GMarie Group
O: 602-864-1385 x29 C: 602-427-8222
www.tracorp.com | gmariegroup.com
5621 W. Beverly Lane - Glendale, AZ 85306

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