sound problems

May 27, 2014

When I preview my slide, the sound is distorted. But when I play it from the timeline its fine. How can i fix this.?

4 Replies
Ashley Terwilliger-Pollard

Hi Karen,

If you're unable to record audio within Storyline, I'd suggest to begin by reviewing the troubleshooting steps here. 


First, I'd want to check that you're working with local project files that adhere to the other guidelines indicated here in terms of file names and file path length. 

Did you import the audio or record it within Storyline? If you've imported it - Storyline support a wide range of audio file formats (AAC, AIF, AIFF, M4A, MP3, OGG, WAV, WMA), but not all codecs and bitrates are supported. We recommend converting your audio files to 16 bit 44 KHZ PCM WAV for best results.

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