I was trying to use my Rode Podcaster to simultaneously record sound as I did a screen recording, but Storyline has the Sound Recording options grayed out when I click the gear in the Screen Recorder. I have Windows 7, just updated my java in hopes that would solve it (it didn't), and I have the Podcaster selected as the default mic in the Control Panel Sound dialog. It's not just that it's not showing the Rode Podcaster--it won't let me select any microphone.
There are some troubleshooting steps outlined here if you're unable to record audio within Storyline, and I'd also be curious to know if it's only while recording a screen that the audio options are disabled, what about when you try to record a sound from mic? Have you tested to see if unplugging this external mic allows you to record with your internal mic? I'd also suggest conducting the repair of Storyline to resolve any issues that you may be experiencing with the record function.
Yes, I've tried the troubleshooting steps you mention with no luck. When I unplug the microphone, as you suggest, it still does not list other internal microphones. It works just fine if I record a sound with the Rode Podcaster from within Storyline using the Insert/Sound/Record Mic option. It only acts up with the Record Screen feature. I'll try to reinstall and see if that helps.
I just re-installed Storyline according to those directions, and it didn't make a difference. Still no microphones in the screen recorder. Any other suggestions?
In a similar thread here, Philip shared he had to "enable "recording multi-streaming" on my sound card." to fix it. I'm not certain where that setting was for him, but I suspect you'll find it within the Windows control panel.
8 Replies
Hi Karen,
There are some troubleshooting steps outlined here if you're unable to record audio within Storyline, and I'd also be curious to know if it's only while recording a screen that the audio options are disabled, what about when you try to record a sound from mic? Have you tested to see if unplugging this external mic allows you to record with your internal mic? I'd also suggest conducting the repair of Storyline to resolve any issues that you may be experiencing with the record function.
Hi Ashley,
Yes, I've tried the troubleshooting steps you mention with no luck. When I unplug the microphone, as you suggest, it still does not list other internal microphones. It works just fine if I record a sound with the Rode Podcaster from within Storyline using the Insert/Sound/Record Mic option. It only acts up with the Record Screen feature. I'll try to reinstall and see if that helps.
Thanks,
Karen
Ashley,
I just re-installed Storyline according to those directions, and it didn't make a difference. Still no microphones in the screen recorder. Any other suggestions?
Thanks,
Karen
Hi Karen,
In a similar thread here, Philip shared he had to "enable "recording multi-streaming" on my sound card." to fix it. I'm not certain where that setting was for him, but I suspect you'll find it within the Windows control panel.
Hi Ashley,
My sound card has no such options. I guess I'll open a support ticket.
Thanks,
Karen
Thanks Karen - if you have a case # you'd like to share with me I'm happy to follow along.
Sure, it's Case #00394236: Microphone and speaker options greyed out in Storyline Screen Recorder [ ref:_00D30Txo._50040ZOw2Y:ref ]
Thanks.
Thanks Karen.
This discussion is closed. You can start a new discussion or contact Articulate Support.