Hi, I am exporting my storyline file for Tin Can, when I play it locally it plays, but when I upload it to a server it is reporting "Configuration data is missing or incorrect.". I assume this is because I have not specified where the Tin Can statements need to be sent but I cannot find how to tell Storyline where to send them. Any help would be appreciated.
If the URL string sent to the Tin Can API content by your Learning Management System (LMS) is incorrect or invalid, you'll encounter this error. To resolve this issue, ensure that your LMS is sending the correct URL string for Tin Can API content.
If you wind up empty-handed after reviewing the links above, I would next recommend comparing the performance of your content at SCORM Cloud. If you cannot reproduce the problem there, this is likely an LMS-specific issue, and you will want to generate debug logs and supply them to your LMS Provider for additional troubleshooting.
1 Reply
Hi Ryan!
If the URL string sent to the Tin Can API content by your Learning Management System (LMS) is incorrect or invalid, you'll encounter this error. To resolve this issue, ensure that your LMS is sending the correct URL string for Tin Can API content.
See also:
For most any LMS-related issue, this blog post is the place to begin. You also want to be certain that you are packaging your published content properly for your LMS.
If you wind up empty-handed after reviewing the links above, I would next recommend comparing the performance of your content at SCORM Cloud. If you cannot reproduce the problem there, this is likely an LMS-specific issue, and you will want to generate debug logs and supply them to your LMS Provider for additional troubleshooting.
Thanks!
Christine
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