Specifying which master for new slides to use as the default when you have multiple masters.

If you have multiple masters in a .story file, how do you specify which one all the slides will use as the default?  This way you don't have to manually go through every slide and select the custom layout for each feedback layer.

For example,  the default gray "clean" feedback master is provided when you create a new .story file.  If you create a custom feedback master and layouts, and keep that gray feedback master for future use, all of the slides use that gray master when you create a try mode or test mode simulation.  

How can you get the slides created for the try mode or test mode simulation to use the custom master? I tried preserving that gray master and it disappeared from the feedback master view.   So my second question is, if it's no longer in the feedback master view, how can you unpreserve it?

15 Replies
Ashley Terwilliger

Hi John,

When you go to insert a new slide you can use the "Basic layouts" tab and that is drawn from your custom color themes and slide masters.

For screen recordings inserted as step by steps simulations, they'll be inserted as a part of the slide background and therefore may be overlapping elements that you have on a master. 

I'm not sure I'm clear on the final question you asked, in regards to the feedback master element disappearing? Did you delete it by accident? That should be the only one that causes it to disappear entirely. 

John Blum

Hi Ashley,

Your first paragraph was the missing piece for me -- select the slide master before recording the video is what I need to do. 

As far as the second question, the slide and feedback masters were being a little persnickety at that time and working working right.  Preserving and deleting has been working fine since -- sort of.  Often, when in slide master view or feedback master view, when you click on a layout and then click on another layout, although the selected layout on the left panel has the blue highlight, but the slide doesn't change.  When this happens, the only way to fix it is to save and then close Storyline and restart Storyline.

Thank you for your reply -- it was helpful!

Ashley Terwilliger

Hm, interesting situation you're describing in your second paragraph. Almost as if Storyline freezes up while viewing the masters? Do you only see this with slide masters? Did you already confirm to be working on local project files as described here?  You could also look at repairing Storyline to see if that solves any of the odd behavior. 

John Blum

Hi Ashley,

We only work on local project files here.  I've already repaired Storyline, per a previous case.  I recently installed the lasted upgrade.

I've only seen this with slide masters.  Probably because at that time there were several slide masters with many layouts that came from imported Storyline and PowerPoint files.

However, often Storyline starts acting weird in different ways.  When that happens, almost every time Windows Task Manager will show that the Free Memory is very low -- less than 400mb.  When that happens, restarting the laptop frees up the free memory (even with having other windows open), and Storyline is works fine again.  Shutting down Storyline and restarting it doesn't free up the memory, so restarting the laptop is necessary.

Thank you,

John

John Blum

Hi Ashley,

I just spoke with one of our tech support guys about Storyline's behavior when the free memory gets low.   Even though there's 2 or 3 gigabytes of available memory, it's always when free memory that Storyline gets a little weird. 

He explained that when an application needs to use memory, it allocates (reserves) memory so it can use it.  The free memory is the memory that's available to be allocated.  So if the free memory gets down to, say, 30mb and and an application needs 100mb, it can't do it.

I noticed this same behavior with Storyline in other companies I've worked in, and restarting the laptop was the only way to get that free memory back. 

I've noticed at this company that after restarting the laptop and opening up everything that was previously opened, when I check the free memory, there's over 2gb, and Storyline once again is back to normal.

This might be something to pass on to the tech support folks.

Thank you,

John

Ashley Terwilliger

Hi John,

Are you on Windows 10? If so, we've heard from customers and seen it ourselves that Windows 10 seems to be a memory hog (not just with Storyline, but in general). The steps here to help free up some space are known to assist within Windows 10 as well. 

If you're not using Windows 10 and still running into some memory issues, it may be best to see if our support engineers can work with you directly and look at anything else that may be causing it. 

John Blum

Sorry, Leslie, I did not open a support case.  I've experienced this in other companies as far back as 2013 with Storyline 1.  

Firefox will just start gobbling up memory -- tends to have scripts that run amuck, and shutting Firefox down doesn't free up that much, so restarting the computer is often necessary when it does that.  But Firefox isn't the only culprit.  It seems to be a Windows thing.