Spell check crashes Storyline

May 01, 2014

Liz Guilfoyle
By Liz Guilfoyle

Greetings,

I have a file that when I attempt to run spell check, it crashes Storyline.

Information form the dialog box is below the ========.

I also had a co-worker open the file on her new computer and it crashed on her computer as well.

File specs:

This is a software tutorial

240M

330 slides with a lot of interacitve video simulation

I am running on a 32 bit process, friend is running on a 64 bit processor

Any insight would be appreciated,

Liz.

===================

Description:

Stopped working

Problem signature:

Problem Event Name: CLR20r3

Problem Signature 01: storyline.exe

Problem Signature 02: 1.5.1401.2415

Problem Signature 03: 52e28fc1

Problem Signature 04: Articulate.Windows.Forms

Problem Signature 05: 3.0.1401.2415

Problem Signature 06: 52e28faa

Problem Signature 07: 1574

Problem Signature 08: 16

Problem Signature 09: System.NullReferenceException

OS Version: 6.1.7601.2.1.0.256.48

Locale ID: 1033

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1 Reply
Christine Hendrickson
almost 10 years ago05/01/14 at 4:36 pm (UTC)

Hi Liz,

That sounds like a pretty large file - that might be part of the problem. 

First, please make sure that you're working with a local project file when you modify or publish your project. If you're working on a network drive, or any other external storage, that might be causing the trouble. 

  • Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
  • Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

Please make sure you're running the most recent version of Storyline. Articulate Storyline Update 5 includes bug fixes, performance improvements, and HTML5 output enhancements. Click here for details.

You may want to try to import the project into a new, blank Storyline file. Try running the spell check again and see if it runs successfully. If that doesn't help, try importing only a portion into a new file. I would say about half or less of the slides in the existing project. Here's information on importing into a new file.

Let us know how it goes.

Thanks!

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