Spinning wheel and slides freeze in preview and publish formats
Mar 09, 2018
Ever since we reinstalled Storyline 360 this week (due to a different problem that was resolved by reinstalling), two screens in one course are not working--the spinning wheel comes up and freezes the course. In the past I have ungrouped elements on the screen to resolve the issue but that isn't working. It is happening in preview, review and published format. These slides were working fine prior to this week. Anyone know of a fix? We've been testing the modules for several weeks without issue and this is the last (is there ever a last?!) issue that needs to be resolved before we launch a big program we've been working on for months--any input appreciated!
4 Replies
Hi Andrea!
Really sorry you're running into that spinning wheel. I see your support case has been escalated to the right team, so you should be hearing from someone soon.
I'll follow along and will also be sure to share updates here, as needed!
Good morning, Andrea!
I checked your case this morning, and it looks like you were able to resolve the spinning wheel issue by rebuilding the slide layers of those two slides. Nice work!
Thanks for keeping us in the loop – Lea and I will be standing by if you need anything else.
This is the most recent post that I have found while looking at this spinning wheel issue.
Why might this happen on a screen with two buttons, but only for certain users? We currently have a slide that has video (3 min) with some animations that advances to the next slide when the timeline ends. The slide that it advances to only has two buttons, Exit and Replay.
This is only happening in the published output and sporadic or certain users. I have researched the issue that it might have something to do with layers or groupings, however, there are neither within the entire file. We publish to HTML5 with Flash fallback as required by company policy with Flash soon being obsolete and becoming a security concern.
Any insight would be appreciated.
Hi Brad,
In Andrea's case it seems that there was something wrong with one of the layers and needed to be rebuilt. If you'd like we're happy to take a look at your file too. Can you share it with our Support Team here?
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