State changes not working on layers, can you help?

It'll be easier to help if you could share your .story file here.

Hi Michael,

How do i do that? Here are a couple of screen shots if that helps...

Hi Charlene! 

The same way that you shared your images, you can utilize the 'Add Attachment' button to include your project .story file that you are currently working on so that we can take a look.

Hi Leslie & Michael, 

I'm not sure if it uploaded properly earlier as i cannot see it on the thread. Here is my project, the problem is on 6.13 

Thanks again for your help.

Charlene.

Thanks for including your .story file here Charlene. 

The only slide I see 4 characters on the base slide is slide 1.1 and when I click any of those characters, I still see them all when the layer appears.

Can you walk me through the issue you are having so that I can recreate?

Yes, if you select a character on 1.1 then click next to the main menu, then select 'Responsible Gambling' again keep clicking next until you see 4 options. Select option 1 - a general conversation and when you view the conversation that's when the character disappears. Thanks for your help, it's my first project and i don't know where i have gone wrong.

Hi Charlene!

I've made it all the way to 6.17 and then got stuck, since the Next button isn't set to go to the next scene or a specific slide. I'm not seeing an issue with the characters disappearing. I've used Sally and Boop :)

Ok, thanks Leslie. I'll take another look at it and get back to you.

Thanks!

Just let me know what I'm overlooking perhaps. Sometimes it's harder to see as I don't know what to expect either ;)

Hi Leslie, I've just tried Sally and she disappears when she is having the conversation with Bob. I think the problem is on the layers on 6.13 not the base layer but the additional layers as this is when they disappear. The base layer on 6.13 should go straight to layer 1 at the end of the timeline and then the same for Layer 2,3,4 &5. The characters seems to only disappear when the additional layers come up. Hope this helps. 

Thanks again for your help, I really appreciate it.

Charlene :-)

Thanks for the additional details Charlene. I'm taking another look.

Hi Charlene!

I have to admit...I was stumped and had to get a colleague to take a look.

I didn't want to share your file as I noticed you previously deleted and figured you didn't want the file public.

I did put together a short screen recording so that I could better explain.

Basically, you are pointing to the base layer characters in your layer triggers. Adjusting these will alleviate the issue you are seeing.

Wow Leslie.... You made it look so easy. It was driving me crazy!! Thank-you so much for the screen recording. 

Thanks for all your help, I wouldn't have done it without you.

You're a star!

I credit our support engineer Emily for that totally! I was going crazy too :)

Glad that helped and good luck with the rest of your project.