States & Triggers
Apr 08, 2013
I have a slide with 9 objects on it, each object has 2 triggers, and 3 states: Normal, Hover and Visited.
When the user hovers over an object, the hover state is shown. (Glow effect) When the user clicks on the object, it takes them to a layer for more information, and then the user clicks out of the layer (using a button) and they return to the original slide, and the object they clicked on is shown in the "visited" state to indicate that they have seen that object. The "visited" state is just like the normal state, but with a red box around it.
My problem is that on one of the objects, the "visited" trigger doesn't work. Either that or the "visited" state doesn't work. But all triggers work on all other objects. Has anyone experienced this?
I have verified that all objects are identical in their triggers, and have even deleted and re-created the one that doesn't work.
11 Replies
Hi Teresa,
It's difficult to trouble shoot without seeing the file but here's a thought. Have you triggered the state changes? If you use the custom state names Storyline often already knows what to do with them i.e a hover state will just work without having a separate trigger. In the past we've found that if you do add the triggers (effectively duplicating them) you can see some erratic behavior/loss in functionality.
Let me know if that helps.
Harri
Hi Harri,
Thank you!
Yes, I triggered everything and in fact, thought maybe that was the problem. So I went through each item to be sure their triggers were the same and pointed to the proper areas. All other items are functioning perfectly. It's just that one.
Thanks!
Teresa
Hi Teresa,
If you're still not able to get that one state/trigger to work, are you able to post the .STORY file here so we can take a look?
Thanks!
Christine
There is some content within the story that I cannot sharepublicly. Can I send it to you privately? And then share the answer once we find it?
Certainly!
If you'd like, you can submit the files in a support case. Simply request my attention in the details.
Articulate Support - Submit a Support Case
Just let me know once you've sent it over and I'll take a look
Thanks!
Christine
Thank you! I'm finishing up a few things and will send it within the hour.
Sounds good!
I just submitted but forgot to put to your attention. :(
That's ok!
I'll take a look and see if I can find it.
Hi Teresa,
I was able to find the case (#00327718). Looks like it's already been assigned to John. However, I'm going to take a look and see if I can get this working for you. If I can, I'll either update this thread, or send you a private message. If I can't figure it out, we'll see if John can help us with this.
Thanks!
Thank you so much!
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