17 Replies
Leslie McKerchie

Hi Shivani! Would you mind testing your course in SCORM Cloud to help us determine if the issue is Articulate related or if it's on your LMS's side? If it appears in SCORM Cloud as well, we'd be happy to take a closer look at what might be going on. If you can't replicate the issue in SCORM Cloud, it's probably an issue that you'd want to take to your LMS team. 

shivani B

Hi Leslie,

I am really disappointed with the support i have received. It's been almost a week trying to communicate to your support team and all I ahve done is gone to and fro with email. I keep uploading the files and they keep saying they haven;t got it. I have already done it 4 times..too much time wasted trying to get a simple issue resolved. Very unhappy. I have attached the files here and my case number is Case #00363115

Leslie McKerchie

Hi Shivani! Sorry to hear that, but thanks for the update. I have added your comments to the case and referenced back to this thread. You should be hearing from someone soon. I think the mis-communication is that you are sending your published course though, and they are looking for your project file with the .story extension.

Marcel Mihulka

Hi Shivani,

I do not use SumTotal as an LMS, but in Moodle, the settings within the LMS can play with the result tracking. For one, administrators results are not recorded, have you tested it as a student? There is also a bug that won't let results be tracked if the LMS introduction screen is set to hidden...random but just highlights how it could be anything minor. I hope you find the problem quick.