Status of module not tracking properly

Hi

We have a module that was created in Storyline 2 and  has been running successfully (the status has been correct) for over a year but when we created a copy to create a new version it stopped working. I have tried republishing using 360 however the status is not tracking properly in our LMS or Scorm Cloud. 

We are reporting based on a results slide and are using complete/incomplete as the report status. However the status is always incomplete. 

Do you have any ideas on what I should look at? I am happy to send the file via email but don't want to post it on an open forum. 

Thanks

Leanne

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