6 Replies
Alyssa Gomez

Thanks for sharing your file with me, Mara! I can see how it looks like the steps on each slide are playing twice in Preview mode. I published your content to Flash and HTML5 to compare, and it looks like this is only happening in the HTML5 output. The Flash output seems to be working normally.

There is a known issue with Storyline 360 where some actions in a step-by-step screen recording of a web-based app play twice when the content is viewed with HTML5. This also happens in Preview mode since Storyline 360 Preview displays HTML5 content. This issue is a priority fix for us, and I'll be sure to come back and update this thread once we have an update to share.

For now, you'll want to use the Flash output as a workaround. Thanks again for letting us know about the issue you're seeing, and I'll let you know as soon as we know more!


Ashley Terwilliger

Hi all,

Great news! Articulate 360 Update 4  was just released, and included a number of fixes which you can see in the release notes available here, including some general fixes that resolve the behavior you were experiencing here. 

Just launch the Articulate 360 desktop app on your computer and click the Update button for Storyline 360. Details here.

Let us know if you have any questions, either here or by reaching out to our Support Engineers directly.