step by step video recording changes

Dec 19, 2013

I'm having a problem with the step by step recordings were 100% fine in my project and then I adjusted my screen resolution on my computer to make my screencasts more clear and something I adjusted made all of my step by step recordings re-size. Now I can't get them back to the size that they were and all of the interactivity and layers I had built on top of the slides are in the wrong places. Now my slides have the recording minimized in the top left corner of the slide and there's about a 2 inch blank space around the bottom and right side of the recording.

Any tips on how I can get them back to how they were (changing my resolution back didn't work)?


4 Replies
Stephanie Schneider

So i realized that all of my screen shots AND screen recordings have been re-sized to take up about 60% of my slide. Does this have anything to do with adjusting story size in the design bar? Its still set to 720x540 which are the dimensions that the screen recordings are done in months ago. Now I'm finding myself dragging all of these images and screen recordings back to full screen but the image quality is now fuzzy. Is the only solution to scrap my whole project and re-record everything?

I'm just wondering, if the size was changed experimentally and then changed back to the standard 720X540 would that re-size my screen recordings and screen shots permanently with no way to change them back?

There HAS to be a way to fix this. HELP PLEASE! 

Ashley Terwilliger-Pollard

Hi Stephanie,

I answered a similar question of yours here, but this one gives me a bit more information. In that one I suggested check your DPI, but you may also want to confirm that you're:

  • Work on your local drive (your C: drive).Working on a network drive or a USB drive can cause erratic behavior, includingfile corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory pathto your project files and your published output is less than 260 characters(for example C:\Articulate).
  • Avoid using special characters, accents orsymbols in your file names.

You could also try exporting the screen recording out to see if the odd sizing fixes. 

Also, have you tried importing it into a new Storyline project? 

Stephanie Schneider

Hey Ashley,

Happy New year and thank you so much for these suggestions. 

  • I confirmed my DPI is set correctly as explained in the link you provided (100%)
  • The number of characters in my directory path is 84
  • There aren't any special characters, accents, or symbols in my file name
  • I did save the content on a company shared drive because it's important that other team members be able to access the presentation when I'm out. (I work part time) 
  • I imported all of the slides into a new presentation but all are still minimized. 
  • I exported the screen recording and added it in separately but I believe (please correct me if I'm wrong) that this only helps me if I wanted to show the video as a whole on a single slide, not if I wanted to do the step by step method. 

By using the method in my last bullet point above or by just re-adding the presentation to a new scene, I'll have to rebuild all of the layers and sound bites that I added on top of the step by step slides which is something I was trying to avoid because of the amount of time it would take. It looks like this is my only option though. 

Thanks again for your help and the suggestions. Looks like I'm in for a complete overhaul. 

Oh well, 


Ashley Terwilliger-Pollard

Hi Stephanie, and happy New Year to you as well! 

It's possible something occurred in your project when working off the shared drive, and we recommend that if you need to collaborate on a project with colleagues you follow this collaborative workflow.  

Yes, if you export the screen recording you'll then be able to insert it as a single video on a slide, not as step by step slides. 

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