Sticky Sliders

Hi, Meaghan -- Many thanks for your question and would it be possible for you to share your file so that we might be able to take a closer look for you? And may I ask where the content is being tested, as we recommend that testing be done in the intended environment to ensure functionality? 

The content is being tested in the intended LMS.  It is a proprietary LMS that accepts scorm compliant courses.

I'm attaching a few slides from my course including one that has the slider issue. As I mentioned, I don't really think that it isn't working correctly, just that the client isn't finding it user friendly and feels that the staff would start to slide the slider, not see anything happening quickly and abandon / ignore the screen altogether and therefore not get to the rest of the steps in the process. I could change the sliders to a tabbed interaction but I have made a series of nine courses and use tabs in several places in each of the courses already.

Hi, Meaghan -- Thanks for providing  your file, and I will go ahead and run some testing on my end just as soon as possible! My findings will be shared here shortly. :)

Hi, Meaghan -- Many thanks again for your patience while I ran through some testing. As you can see when you click on this link for your published output on the SCORM Cloud, it does seem that the slider you mentioned appears to 'stick' a bit or requires multiple clicks or attempts to drag the slider. I'd actually like our Support Engineers to weigh in here to see if they can offer any additional suggestions to improve or address this behavior to make it function more smoothly. I will create/submit a ticket on your behalf and you will be hearing from a member of that staff after they have had a chance to run through some testing for you, as well. 

Thank you Christine.

Hi Meagan and Christine,

Just wondering... It looks like cursors doesn't move until the mouse reaches the next step position... Have you tried to add more steps but? Ie, make the entire slider 60 steps, and set your triggers to show layers on steps 10, 20, 30, 40, etc instead of 1, 2, 3, 4, etc...

Not sure if it's clear, but i wonder if it could make it...

Hi, Cedric! I wanted to stop in and provide an update on Meaghan's case in with our Support Engineer, Renato, for review. Earlier today, he replied:

"I have completed my testing and I also did not find the slider to be sticky. It can be that the slider is thin and partially exposed. The user may have been clicking outside the slider and when they drag the slider it would not respond. I would recommend adjusting the slider size and expose the whole slider. 

Regarding the layer that will not show until it reaches a certain point on the slider. It's by design that the 2nd layer will only appear when you reached the point on the slider. Thus having a long slider would appear as if the slide layer is not changing when dragging the slider. 

Meaghan, if you would like to follow up or reply to Renato after his response, please be sure to do so via email so that all correspondence can be tracked accordingly in your case. Thanks and hope that helps shed a bit more light! :)

Should I have received an email from him?

Well, I'll let you go from there!

Hi, Meaghan - Yes, it appears that Renato sent his reply within the past hour, and I am showing 1/22/2016, 1:24 PM as the date/time stamp for his reply.

May I ask if you received the initial confirmation email that was sent when you case was initially accepted in our system at 10:23 am today? On occasion, emails from support@articulate.com are rerouted to your SPAM folder by mistake, so please check there and let me know if you have indeed received them. If not, I will be sure to note that in your case, and we'll see what more we can do to ensure you receive replies from Support moving forward! :)

No I did not receive either of these messages and do not see anything in my SPAM folder.

Hi, Meaghan -- My next theory is that perhaps the email address we have on file for you could be out of date (as I see the last time it was used for a ticket in our Support system was back on 1/20/2014)? I want to protect your privacy, so I would rather not share that email address in it's entirety here in the thread, but would part of your current email address be "cpkn"? Does that make sense? 

And Meaghan, if you would prefer, you could use this form to submit a 'dummy ticket" with your updated email info, (please put it to my attention/reference current case #00730029) so I can update accordingly?

Hi Christie - my CPKN address would be an old email address.  I just submitted a support ticket and referenced the case number.

Meaghan -- SUCCESS! I received the 'dummy' ticket, and I will update your contact info with the new email address on your account. I will then go ahead, and forward your previous ticket with replies from Renato to you, so that you are able to continue to correspond with him if you need additional assistance. Thanks for your patience! 

UPDATE on Meghan's case as of 1/22/16 from our Engineer, Renato, for anyone who is following along. He suggested: 

"I would recommend reducing the length of the slider to decrease the spaces between the points."