STL 360 stops working when trying to access Menu in Player

Mar 06, 2020

STL360 Windows 10.

Hello Heroes!

Is anyone having issues where STL360 stops working and you have to close the program when clicking Menu in the Player. 

It doesn't happen every time but for me, about once a week or so.

Thoughts? Advice?

Thanks!

K

2 Replies
Vincent Scoma

Hi Katie,

Thank you for reaching out! I haven't seen any current issues around the behavior you are describing. However, that shouldn't be happening to you! 

Let's start by trying a simple repair of Storyline to see if that resolves the issue. After performing the repair, if the problem persists, I would like our Support Engineers to help take a look! You can connect with our team here

Please let us know how the repair works out! 

Katie Saunders

Sadly, uninstalling and reinstalling did not work.

The first time I clicked Player after the reinstall, it froze.

It seems to be all about the Preview pane. Sometimes the Preview never loads, it just freeze off the bat so if the 3 dots in the preview aren't moving, I know I'm gonna get the "stopped working error" next.

But if the Preview ends up loading, I know it'll be OK. 

I'll submit a case.

Thank you!

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