.story file doesn't open

Hello guys,

I've been working on a storyline project for the last 2 days, and yesterday the file

just stop working, when i try to open it  the storyline don't even show an error message, it just goes to the start window where i can start a new project or import a file.

I've tried to open a new project and import this .story file into it, but when i do it i get this message:

Any clues on what can i do to solve this problem?

Thanks in advance!


4 Replies
Brian Batt

Hi Diego,

I apologize for the issues that you're having.  Please submit a support case and include your .story file:


Also, include details about your environment including:  Operating system, whether you're working off of a network or Flash drive, and any other relevant information (smart card environment, VPN, so on).