story.html File is just a Spinning Circle


I published and uploaded a one-screen project today - with settings enabled to include html5 output, use the Articulate media player for iOS or Android, and to allow downloading for offline viewing.

When I try to access the course url, I get just the constantly spinning circle.  This happens on my desktop in IE, Mozilla, Chrome, and on my iPad in Safari. When I modify the URL to in any of those browsers, the page opens up fine.  So I have a few questions.

  1. Why is story.html not opening properly?
  2. Can I link directly to story_html5.html?
  3. To make the url more efficient, can I change the name of story.html (once I get it working) to index.htm?

Thanks in advance for any help and support you can offer.  Cheers.

5 Replies
Michael Hinze

I tried this on my iPad and desktop and I'm seeing the same issue.

Re 1. No idea. Is it possible that your web server doesn't support the .swf Mime type? I would upload this content to some other server (or an alternative like Google Drive, DropBox or TempShare) and see if it works from there.

Re 2. You can link directly to story_html5.html, but that would only launch the HTML5 version of your content.

Re 3. Yes.

Chuck Jones


Thanks for the response.  Good to know about 2 and 3. I want to change story.html to index.html so that it launches as the default. 

I have another Flash course I created (in Captivate) last year loaded onto the server housing my site - and it still works . . . so that tells me the server supports .swf.

BUT -  and here's where it gets bizarre - I somehow Forrest Gump'ed my way into discovering that the www in the URL is having an impact - at least for IE.

In Mozilla and in Chrome, I was able to open both of the following URLs.

In IE 11, only the url WITHOUT the www works.  The URL which includes www does not work.  I have never heard of such a thing.