5 Replies
Lauren Connelly

Hi Richard!

It sounds like the project was created in Storyline 360 and sent to you. When opening the course on your machine, the text wasn't formatted correctly. Is this right?

Have you tried importing the project into a new Storyline file? Let me know if you still see issues after importing to a new project!

Leslie McKerchie

Hi Richard,

We'd be happy to take a look to better understand what you may be experiencing in your project.

With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.