Storyline 1 frozen

After working fine for many year, Storyline 1 froze up on me yesterday. I can no longer move or resize any object. The problem exists in all stories old and new. I reinstalled the program in repair mode, but no help. Of course I tried opening and closing the program and restarting the computer. Windows XP. please help. I have seen that others have had this problem in the past, but no solutions were posted that work for me.


1 Reply
Katie Riggio

Hi there, Steve. So sorry you've hit this snag!

First, smart move to start with a repair! From here, let's give the How to Fix Unexpected or Erratic Behavior steps a try.

If you're still stuck after those steps, please let our Support team know. They'll work with you 1:1 to ensure you're up and running in no time!