Storyline 1: Problem with multiple hyperlinks as bullet points within a single text box

I did some more testing on this issue (see original post from yesterday, below) and I WAS able to include 2 different hyperlinks, in bullet points, within a single text box and have them both work correctly. However, it has happened several times in the past that when I added a 2nd hyperlink it changed the 1st one to match it. I'm just wondering if anyone else has noticed this, and if you can help me identify something I am doing that is causing this issue to happen at times. Thanks!


This was my original post on 5/20/15:

It's been my experience that, if I try to add a 2nd hyperlink within the same text box, Storyline just changes the 1st one to match the 2nd one. Strangely enough, this does not happen if you use a caption; both hyperlinks work as they should.


Before I add this information to my in-house Storyline reference guide, I'd like someone to confirm the statement in the Title is true. I just want to make sure I am not missing anything. I can send samples if need be.



8 Replies
Ashley Terwilliger

Hi Norma,

You'll want to make sure you're using the "insert hyperlink" from the insert tab when you've highlighted the text vs. setting it up as a trigger. Setting it as a trigger defaults to the entire text box which may be the issue you're running into. 

If you're still experiencing some odd behavior and seeing it on files that you've worked on locally, could you share one of those files here so that we could take a look at what you've set up. 

Norma Miller

Thanks, Ashley, I will definitely bear that in mind. The way I usually insert hyperlinks is to select the text first and then press Ctrl+K, but it sounds as if Storyline prefers the Insert > Hyperlink command.

The other thing I have noticed is that Storyline sometimes (but not always!) duplicates the trigger, and if you delete the "duplicate" it looks like the trigger is still there, but what actually happens is that it removes the hyperlink. Aaaaaaaaaaaaaaaaah!

Anyway, thanks again for your help!


Ashley Schwartau

Has this issue been resolved in Storyline 2? I have several "resources" slides in this course, one at the end of each section/scene, and each resources slide has like 5-10 links on it. They're all in one text box, and I highlighted each individual one, right-clicked, selected Hyperlink, put the link in, and saved. Then after publishing, none of them worked, and when I re-opened the file, each text box only had ONE link associated with it. UG. so Rebuilding them all now. 


But it appears that right-clicking a word and selecting Hyperlink brings up the SAME dialog box as "Insert -> Hyperlink"..... soooo are they same??