Storyline 2.0 crashes during preview

Jul 31, 2018

Good morning,

Due to migrating from Windows 7 to Windows 10 I had to uninstall and reinstall Storyline 2.0. Pre-migration Storyline 2.0 worked without problem, however post-migration Storyline crashes anytime I attempt to preview the project. This happens regardless of project size. Any idea how to resolve this issue?

Thanks,

John

4 Replies
Joseph Jani

Hi John,

I found a thread which talks about Sotyline 2 and Windows 10. Please refer to A. Thompson and Ashley Terwilliger's posts.

https://community.articulate.com/discussions/articulate-storyline/storyline-2-compatibility-with-windows-10

You may need to uninstall your copy of Storyline 2 and download the latest update as stated here.

If the issue persists after installing the latest update - you may want to upload a log file to the support team. You may follow the steps mentioned to this support article.

Thank you,
Joseph

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