I believe the Articulate products are 32 bit. They all get installed to the c:\program files (x86)\ folder and if I'm not mistaken that's for 32 bit applications.
thanks - yes I'm familiar with the set up. We have AL 1 already but thinking of moving to 2 - if it's not 64bit or multi-core supported then that will probably decided us against it. Real shame...
Storyline 2 is a 32-bit application. More specifically:
Storyline 2 is Large-Address Aware, which means that it can access up to 4 GB RAM rather than the default limit of 2 GB for a 32-bit process.
Storyline 2 does not explicitly take advantage of multiple processor cores at this time, although we continue to focus on performance improvements for future updates.
With the PC specifications you mentioned above, I'm curious to know what specific authoring processes seem to cause performance problems for you. Are you seeing high processor utilization when publishing? ...when editing video? ...when authoring content?
Justin, re your comment that Storyline 2 can access up to 4Gb RAM. I upgraded my laptop at the end of last year as I was encountering issues due to lack of RAM (I had less than 3Gb usable). I now have a 16Gb RAM laptop. I still use Storyline 1, and my file has loads of variables (and I mean loads 30 or 40 on each slide with 50 slides!) and I am again encountering issues with Storyline advising a lack of memory, unable to save or becoming unresponsive.
I note that RAM usage is well over 3Gb and wonder if this is the reason.
Thanks for letting us know, I'm sorry that's happening!
I see you're currently working with my colleague Victor on this in a support case. It looks like he's sent some instructions to you this morning, so be sure to let him know how that goes. He's happy to work with you to get this resolved quickly!
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I believe the Articulate products are 32 bit. They all get installed to the c:\program files (x86)\ folder and if I'm not mistaken that's for 32 bit applications.
thanks - yes I'm familiar with the set up. We have AL 1 already but thinking of moving to 2 - if it's not 64bit or multi-core supported then that will probably decided us against it. Real shame...
Good Morning, Eric.
Storyline 2 is a 32-bit application. More specifically:
With the PC specifications you mentioned above, I'm curious to know what specific authoring processes seem to cause performance problems for you. Are you seeing high processor utilization when publishing? ...when editing video? ...when authoring content?
We'd also invite you to share a copy of your .story project file with us so that we can attempt to reproduce any performance problems, and would also recommend downloading a trial copy of Storyline 2 to see how it performs for you in practice.
Justin, re your comment that Storyline 2 can access up to 4Gb RAM. I upgraded my laptop at the end of last year as I was encountering issues due to lack of RAM (I had less than 3Gb usable). I now have a 16Gb RAM laptop. I still use Storyline 1, and my file has loads of variables (and I mean loads 30 or 40 on each slide with 50 slides!) and I am again encountering issues with Storyline advising a lack of memory, unable to save or becoming unresponsive.
I note that RAM usage is well over 3Gb and wonder if this is the reason.
Good Morning, Bryan.
I would recommend sending us a copy of your .story project file so that we can test for reproducibility of the problem and take it from there. Thanks!
articulate story line 3 is not loading on my laptop, core i5 8gb ram 250ssd
Hey Ade,
Thanks for letting us know, I'm sorry that's happening!
I see you're currently working with my colleague Victor on this in a support case. It looks like he's sent some instructions to you this morning, so be sure to let him know how that goes. He's happy to work with you to get this resolved quickly!
I'll also be following along with your case.
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