Storyline 2 and 3 issues with HTML5 fallback in Internet Explorer 11
Nov 21, 2019
We are currently testing courses to see which ones will work and which will not. We have been publishing in Storyline 3 with the option of Flash with fallback to HTML5. That will be changing. What I am seeing on our LMS (Success Factors and iContent) and our own servers is that IE 11 is not falling back to HTML5. It goes to Flash and I have a blank window. I've tested a course using HTML5 and fallback to Flash and that works. I do have Flash disabled on my testing environment. Chrome does work fine, but a majority of the folks use IE 11. I see the same problem with Storyline 2. It doesn't work in IE, but does in Chrome. According to our IT department, compatibility mode is turned off. We have close to 1000 online courses, so this would be a big undertaking just to convert the courses. Any ideas why this might be happening?