I recently published and rolled out a couple SCORM 1.2 eLearning courses that are being hosted on our company's LMS server. Users who try to launch the content in Google Chrome receive an error stating that "This site uses an unsupported JAVA(TM) plugin." The learn more page states that Chrome will soon be removing support for any NPAPI plugins (not sure what this means).
Have any of you experienced this before with interactive eLearning courses published in Storyline 2? Is there a work around? Any information you can provide would be much appreciated.
The Java element is typically associated with the LMS, as Storyline doesn't need Java to run. Have you checked with your LMS team to see if they had additional information to share?
I realize this thread is a little old, however I'm having a similar problem that just started this week. I can't seem to open any modules that I created in Storyline in Chrome or Firefox now. They do work in IE. These modules are not in a LMS, they sit on a server and are accessed using an URL.
The help calls are starting ... so any help would be appreciated.
Are these files hosted on an internal server or you've published for Web and uploaded to a web server? If the former you may want to take a look at the information here.
Do you have a URL you could share? Did you disable Flash in your Chrome/Firefox browsers and not include the HTML5 publish option? If so, that could explain why it's not playing.
Hi Mark! I tried to take a peek at that link, but it's not working for me. I even tried to grab the entire link down to the .html, but it seems that there are spaces in the URL, so I'm not sure what the correct address is. Would you be able to share your .story file for us to take a look?
I'm not sure why you would need to attach a folder, but you should be able to attach the project file, which is a .story file, to your reply in the forums by utilizing the 'Add Attachment' option in the bottom left of the reply window.
I was also able to upload the module to a couple of servers outside of the organization's network and they worked fine in three different browsers. So I think you're right about our server.
13 Replies
Hi Kevin,
The Java element is typically associated with the LMS, as Storyline doesn't need Java to run. Have you checked with your LMS team to see if they had additional information to share?
Hi,
I realize this thread is a little old, however I'm having a similar problem that just started this week. I can't seem to open any modules that I created in Storyline in Chrome or Firefox now. They do work in IE. These modules are not in a LMS, they sit on a server and are accessed using an URL.
The help calls are starting ... so any help would be appreciated.
Thanks,
Mark
Hi Mark,
Are these files hosted on an internal server or you've published for Web and uploaded to a web server? If the former you may want to take a look at the information here.
Hi Ashley,
Published for web and uploaded to a web server.
Thanks,
Mark
Hi Mark,
Do you have a URL you could share? Did you disable Flash in your Chrome/Firefox browsers and not include the HTML5 publish option? If so, that could explain why it's not playing.
Hi Ashley,
This link includes the HTML5 option. Currently it does not work for me in Firefox and Chrome.
http://www.camhx.ca/education/online_courses/Ampoule opener test - Storyline output/story.html
Thanks,
Mark
Hi Mark! I tried to take a peek at that link, but it's not working for me. I even tried to grab the entire link down to the .html, but it seems that there are spaces in the URL, so I'm not sure what the correct address is. Would you be able to share your .story file for us to take a look?
Hi Leslie,
I'm not sure how to send it to you. I can't seem to attach the folder to this e-mail.
Thanks,
Mark
Hi Mark!
I'm not sure why you would need to attach a folder, but you should be able to attach the project file, which is a .story file, to your reply in the forums by utilizing the 'Add Attachment' option in the bottom left of the reply window.
I was trying to send you a published version. Here's the project file.
Thank you,
Mark
Thanks for sharing Mark. I published your course and uploaded to Tempshare for testing and it opens in all browsers for me.
Do you have an issue with my published output here? Perhaps something with your web server?
I was also able to upload the module to a couple of servers outside of the organization's network and they worked fine in three different browsers. So I think you're right about our server.
Thank you very much for your help, Leslie.
Mark
No problem Mark - headed in the right direction now :)
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