Storyline 2 keeps crashing on me. I've reported the problem to Articulate technical support and my employer's technical support as well. It's a message that states "Articulate Storyline 2 has stopped working".
I almost never received this message on Storyline 2 prior to installing Storyline 3.
Is there any chance there is a connect here -- that the Storyline 3 installation is having a negative impact on Storyline 2?
Hi PJL and Les. Im sorry you've run into crashing issues, but working with our Support team is the best option for that!
PJL, Do you have a case number handy? I could follow along in your case as you work with our team.
Les, If you'd like to start a case too, please reach out here. Our team will send you directions to pull some errors logs in addition to other troubleshooting steps.
Personally, I have Storyline 2, 3 and 360 installed on the same machine and haven't experienced any crashing issues. So they all can and should work together!
**********************************************************************
The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. When addressed to our clients any opinions or advice contained in this email are subject to the terms and conditions expressed in the governing KPMG client engagement letter.
***********************************************************************
4 Replies
I have the same issue since installing 360. My AS2 keeps crashing. Same message. Same question.
Thanks.
Hi PJL and Les. Im sorry you've run into crashing issues, but working with our Support team is the best option for that!
PJL, Do you have a case number handy? I could follow along in your case as you work with our team.
Les, If you'd like to start a case too, please reach out here. Our team will send you directions to pull some errors logs in addition to other troubleshooting steps.
Personally, I have Storyline 2, 3 and 360 installed on the same machine and haven't experienced any crashing issues. So they all can and should work together!
Hi Ashley. Thanks for your reply.
Here is the case: Case #01162234.
Thanks again,
PJL
**********************************************************************
The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. Access to this email by anyone else is unauthorized. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. When addressed to our clients any opinions or advice contained in this email are subject to the terms and conditions expressed in the governing KPMG client engagement letter.
***********************************************************************
Thanks PJL, and I see you're working with Miker on this. I'll follow along as well.
Note: Replying via email will include your signature. You can edit out your contact information from your post if you'd like!
This discussion is closed. You can start a new discussion or contact Articulate Support.