Storyline 2 Audio Troubleshooting

I've built a course in Storyline2 with audio recorded from an outside source and when previewed or published, the audio sounds distorted. If the individual audio is launched inside or outside of the course, it's clear.

I tried to resolve by inserting the audio into a new project and for a time it was fine, but once previewed or published, it's now again sounding distorted. I've also tried changing the audio format from mp3 to wav but since the individual clips function, this didn't help.

5 Replies
Wendy Farmer

Hi Debbie

have you tried adjusting the publish settings

Step 4: Adjust Player Properties and Quality Settings
The Properties section of the Publish window lets you make last-minute changes to your course player and the compression settings Storyline uses when publishing. 



The Player field shows the name of the player currently assigned to the project. (The player is the interface that learners see around the perimeter of your slide content.) Click the player name if you'd like to make adjustments or switch to a different player. If you need help choosing your player settings, see this tutorial.
The Quality field lets you control the compression settings Storyline uses for audio, video, and pictures in your course. The quality settings default to whatever you used the last time you published a course. To change them, click the blue text, make your adjustments, then click OK.Choose Standard if you want to use the default settings: video quality of 5, audio bitrate of 48kbps, and image quality of 80%.
Choose Custom if you want to define your own quality settings, then drag the slider for any of the three values to change the compression. Using higher values gives you higher-quality output but also results in larger file sizes (which means longer download times). Lower values give you smaller file sizes and faster download times, but the visual and audio quality will be lower as well.