Storyline 2 Completely Freezes When reaching the Results Slide

Hello,

Previewing the project from SL 2 results in complete freeze when reaching the Results slide. Results show on the screen but none of the buttons on the slide, navigation and in the Menu responds. Resaved, reimported to a new file - does not help. If you need to see the file, please provide confidential link. Looking forward to hearing from you and thank you in advance. 

3 Replies
Alyssa Gomez

Hm, that's so odd! I'm glad you reached out, Tamara. Let's get this sorted.

You mentioned this happens in Preview mode of Storyline 2--is it possible that you’re working from a network drive or a USB drive? Those can cause a few different problems, so you'll want to save your project on your local hard drive (C:) if you haven't already.

If you've already saved locally and you're still getting stuck, shoot me a copy of your file through this private link. I'll be standing by!

Tamara Tarasova

Good morning, Alyssa,

Thank you for your response. I do work on local drive. I just set up a new result slide from scratch and that resolved the issue - seems that the results slide got corrupted at some point. Morning are so much better for thinking through problems;) Thank you again for your feedback.