3 Replies
Alyssa Gomez

Hey Rob,

So sorry for all of the issues you've encountered lately. We definitely want to make sure Storyline 2 is working smoothly for you, so let's see if we can get this sorted out.

First, you'll want to make sure you're working from your local hard drive, since working from a network or flash drive can cause problems. And since you said the course is freezing in Preview, it's safe to assume there's something going on in your file. It's challenging to pinpoint what exactly could be causing the freezing, especially since it happens on different slides every time. Would it be possible for you to share your file with me so I can take a closer look? You can attach it here in the thread by using the ADD ATTACHMENT button, or you can send it directly to our Support Engineers here if you’d prefer to send it privately.

Rob Swanson

Thank you, Alyssa,

It's odd, but I think I figured it out. I had several slides that had a link to YouTube videos. It didn't freeze on those slides, but once I took them all out, it didn't freeze anymore. I really like that functionality, but we're doing a work around where the videos are available as a separate module in the LMS course container.