has anyone else had this problem. I have a project in storyline 2 which crashes and then wont open. I get a variety of messages as to why it can not open, the most common being that another process is preventing it from opening.
Of course I was just putting the finishing touches to a project which I have to deliver tomorrow!!
I'm really sorry to hear about your project file, but it sounds like it may have become corrupted.
However, there may still be a working version of your project in your temp files. Here's how to check:
1) Open this folder in Windows Explorer:
%appdata%\Articulate\Storyline
2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
3) Change the file extension of the copy on your desktop from *.tmp to *.story.
4) Double-click the file to open it in Storyline.
File corruption is unpredictable, and there's no straightforward way to determine what causes it. Common causes are environmental (disk errors, power outages, improper shutdowns), viruses, failed Windows updates, and even file size (i.e., very large files have a higher risk of corrupting).
Consider these preventative measures to protect your project files:
1)Be sure to always create, edit, and publish projects on your local hard drive. Working from a network drive or a USB drive can cause erratic behavior, such as file corruption, an inability to save changes, and loss of resources. See this article for details.
2) Save incrementally. If your app has an AutoRecovery feature, take advantage of it. If not, save a new version of your project every hour or so with a new file name each time. If a file becomes corrupt, you'll still have a working version available.
3) Install Dropbox. Snapshots of changes in your local Dropbox folder are kept for 30 days. If a file is damaged or deleted, you can restore a previous snapshot: https://www.dropbox.com/help/11/en.
4) Don't leave the app open and unattended for long periods of time. Some users have reported file corruption after leaving their apps open overnight. It's possible that a malware scan or disk backup could run because the machine is idle, making your app vulnerable to crashing.
Many thanks for your reply. I keep backups regularly on another server so could go back to the original file. I got through it by saving after every change – even a text change. Now published and ready to go Phew!!
Oh no - yes, definitely do the reinstall and then reach out to our Support Engineers! They're around 24/7 and can get you situated with this odd behavior.
4 Replies
Hi Chris,
I'm really sorry to hear about your project file, but it sounds like it may have become corrupted.
Many thanks for your reply. I keep backups regularly on another server so could go back to the original file. I got through it by saving after every change – even a text change. Now published and ready to go Phew!!
Regards
Chris Brooks
Thanks for the update Chris and glad you had a back up version!
Hi Candi,
Oh no - yes, definitely do the reinstall and then reach out to our Support Engineers! They're around 24/7 and can get you situated with this odd behavior.
This discussion is closed. You can start a new discussion or contact Articulate Support.