Storyline 2 does not open in Windows 10
Mar 03, 2016
I'm running Windows 10 on a new iMac with Parallells 11. Storyline 2 has worked ok a week or so until now. Today when I open a story file or open the program, SL2 tries to open but gets stuck in the beginning of the opening process and shuts down. See attached file. It shows where the opening progress stops.
I have followed the steps to do a repair of SL2 (twice), without progress and I tried to do these steps: https://www.articulate.com/support/storyline-2/unexpected-or-erratic-behavior-in-articulate-storyline-2#10 but the sl2Cleanup.bat file doesn't seem to work so I couldn't finish the steps. When right click the bat file it just opens a text note.
I have also tried to uninstall the latest windows 10 update and restart but it didn't solve the problem either.
Finally, I made a support ticket 00744725 but since I'm in a hurry I also reach out here. Does anyone have a hint?
5 Replies
Hi Maria!
Thanks for mentioning that you are working with support and I see that John is assisting you.
If any community members have suggestions, hopefully they will chime in as well.
Hi Leslie, yes John is trying to help me but we have still not managed to fix it. SL2 still won't open.
I'll continue to follow along as well Maria :)
Hi Maria! I popped in to check on your case and looks like you had to re-install Windows 10 and everything is working for you now.
You should be hearing from John soon in response to your subsequent questions.
Hi Leslie, yes that's right! I had to do a re-install of Windows 10 and Parallels 11. Strange though because it is a completely new iMac working fine for about a week with SL2. Yes, I look forward to his answer. Thanks for your support.
This discussion is closed. You can start a new discussion or contact Articulate Support.