Storyline 2: .FLV files showing black background

Hi Omar, 

I do see the black background on the slide itself - not just when previewing, so it's hard to tell that the file is transparent normally. With that being said, I do see an issue reported to our QA team that FLV files with alpha transparency don't work as expected in SL2 as they did in SL1. The current workaround is to insert any FLV movie with transparency in SL1 and import the slide into your SL2 project to retain the FLV transparency.

Thanks Ashley for the prompt response!!  Any idea when this will be correct in Storyline 2. The current work around can be a bit tedious.

Hi Omar,

I don't have any updates to share in terms of a timeframe, but I did add this thread to the existing report so that once there is information to share I'll be able to post it here for you as well. 

Thanks Much!

Is there any updates regarding with this issue?

Hi Franceley,

This is a known issue reported to our Quality Assurance team as detailed here. We'll post any updates or additional information here and on that article once available. 

Ashley,

Is there a timeline on a solution to this? This played a huge role in our training material and would love to get it back on stream urgently. We continue to use Storyline 1 for these items though we have also purchased Storyline two.

Thanks,

Omar L. Wilkinson ll Design & Development Officer ll CIBC FirstCaribbean International Bank ll Learning & Development ll Super Support Center, Solomon's Building ll Nassau N.P., Bahamas ll Tel: 242 394-9881 ll Fax: 242-394-8334 ll omar.wilkinson@cibcfcib.com ll www.cibcfcib.com

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Hi Omar,

First, I wanted to let you know that when you reply via email your signature is included here in the post. You're welcome to edit the post and update that if you'd like to remove it. 

I don't have a timeframe to offer unfortunately, but we'll keep folks posted once there is additional information to share. I've shared this thread with our QA team and continue to keep them updated with details regarding the number of users who are being impacted. 

Hi All!

Articulate Storyline 2 Update 5 is now available for download. It includes WCAG 2.0 support, several new accessibility features, better HTML5 performance, and bug fixes. Click here for details.

I am still experiencing the black background with FLV video files when published.  It is transparent in Preview, but black when published.  Any thoughts on a fix or workaround?  Thank you!

Hi Diane,

Sorry to hear that you're experiencing difficulty with this.

As you can see above, we released a fix to address this, but this was quite a while back.

What version of Storyline are you using? Do you have a .story file we could take a look at?

Hi Leslie,

Thank you for your response. I am working in the latest version of Storyline 2.

I’ve attached a sample Storyline File. When viewed in preview, the background is transparent, however, after it is published the background is black.

I look forward to hearing from you. Thank you!

Diane Boewe

Hi Diane,

Can you tell me about how your are publishing/viewing the content?

As mentioned above, this was corrected in an update. Videos with Alpha Transparency are not supported in HTML5 as you can see in this chart.

If you are experiencing something else, feel free to share the .story file so that we can take a closer look.

Thank you very much for sharing the chart. I was publishing for html5, so that's the issue. I appreciate your help.

Glad to help Diane :)