Well, sort of freezes. This has happened to me multiple times over a period of several weeks:
I minimize Storyline 2 to use some other program. When I click the icon at the bottom of the screen (Windows 7 Enterprise), it won't come back. Nor will it allow me to Alt-Tab to it. The only way I have found to "fix" it is to open Task Manager and kill the application - fortunately, it does offer me the option to save my work at that point.
Has anyone else experienced this? Does anyone know of a solution? It's a relatively minor problem, but really annoying...
I can't say that I've seen that occur - but I mostly use Windows 8 or 10. Are you able to alt-tab to other open applications? Are you seeing this when using another specific program or any other program that is open while Storyline is running?
Yes, I can alt-tab to other programs. The alt-tab even shows Storyline, but when I select it it doesn't come up. Things I usually also have running include PPT, Outlook, Chrome, and, often, Perforce.
Will uninstalling and reinstalling, as the article you link suggests, cause problems with registration? (Or with the registry; I worry a little about this with Windows ...)
The repair is what I suggested, but neither that nor an unintall/re-install should cause you any issue with that. Again, you are welcome to work with our support team if it makes you more comfortable.
This happens to me on a regular basis. I have discovered that if I keep repeatedly trying to click on Storyline in the taskbar, Alt-Tabbing, selecting different programs and then trying again, eventually Storyline will restore. However, it is pretty frustrating when it happens. Sometimes it resolves itself pretty quickly, other times it takes a good 30 seconds of clicking and Alt-Tabbing to get it to cooperate.
You mention that this happens to you on a regular basis. Any chance you can capture this behavior in a Peek 360 video? Also, what version of Storyline 360 are you currently using? You can check by going to: Help > About Articulate Storyline
I've reported this issue as a potential bug so we can start investigating this issue, but since I am unable to replicate the behavior at this time, any additional info is helpful.
7 Replies
Hi Dan'l,
I can't say that I've seen that occur - but I mostly use Windows 8 or 10. Are you able to alt-tab to other open applications? Are you seeing this when using another specific program or any other program that is open while Storyline is running?
Hi, Ashley.
Yes, I can alt-tab to other programs. The alt-tab even shows Storyline, but when I select it it doesn't come up. Things I usually also have running include PPT, Outlook, Chrome, and, often, Perforce.
Hi Dan'l!
Not an issue I'm sure I've seen reported.
Have you attempted to repair your software to see if this alleviates your issue?
If this does not assist, perhaps working directly with our support team would be best so that logs can be checked as well.
Hi, Leslie.
Will uninstalling and reinstalling, as the article you link suggests, cause problems with registration? (Or with the registry; I worry a little about this with Windows ...)
Hi Dan'l!
The repair is what I suggested, but neither that nor an unintall/re-install should cause you any issue with that. Again, you are welcome to work with our support team if it makes you more comfortable.
This happens to me on a regular basis. I have discovered that if I keep repeatedly trying to click on Storyline in the taskbar, Alt-Tabbing, selecting different programs and then trying again, eventually Storyline will restore. However, it is pretty frustrating when it happens. Sometimes it resolves itself pretty quickly, other times it takes a good 30 seconds of clicking and Alt-Tabbing to get it to cooperate.
Hi Peter,
Thanks for chiming in to let us know that you're experiencing a similar issue.
I see that you are using Storyline 360 and I've had a couple of other users share a similar experience very recently.
You mention that this happens to you on a regular basis. Any chance you can capture this behavior in a Peek 360 video? Also, what version of Storyline 360 are you currently using? You can check by going to: Help > About Articulate Storyline
I've reported this issue as a potential bug so we can start investigating this issue, but since I am unable to replicate the behavior at this time, any additional info is helpful.
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