Storyline 2 Freezing on Close and Exit

Hi Jim,

I'm sorry to hear about the behavior you've run into. Since it just started happening I'd look first to confirm that you're working with local project files and then go through the repair steps detailed here. 

Hi Ashley,

we have the same problem as Jim. We're working with local Project files and we went through the repair steps you recommended, but we're still facing this problem. Do you have any other Solutions we can try?

Hi Stefan,

Thanks for reaching out here, and I didn't hear back from Jim in regards to if this solved the issues for him or not. If you already did the repair steps linked above, can you also confirm yu're on the latest update of Storyline2, update 7?  If so, and you're still having difficulty I think it would work best to continue working with our Support engineers here. 

Hi Ashley,

thanks for your quick reply. We're working with AS 2 Update 7: 1509.1408. I think it's the latest update, so I'll talk to your Support engineers. thanks.

Thanks Stefan and I see that you're working with Wilbert (case # 00744696) doing some troubleshooting steps, so I'll continue to follow along. 

Hey Ashley,

for your Information: after we could solve the Problem. We tried your recommended steps, but it doesn't worked. So I contacted your technical Support. After a lot of different steps it still didn't work. Then we tried your steps again (clean up the registry, deinstalled articulate and reinstalled it) and after that it worked. Sometimes you have to do some steps twice until it works again ;-)

Hi Stefan,

Thanks for that update and I'm sorry to hear you had to do the steps more than once, but I'm glad that they worked on the final attempt and that things are back to normal! Let us know if you run into anything else. 

Hi Ashley,

Found this thread and have the same problem. Running latest update 8 SL2. I cleaned up the registry and re-installed but problem persists. Have to use Task Manager to exit SL after it freezes, all other systems are running fine. I wonder if there are any more suggestions?

Best regards

Hi John, 

I haven't seen other recent reports of this - does Storyline just freeze up? Have you tried running it without anything else running on your system to see if it's an overall memory issue? You may also want to connect with our Support Engineers here to have them take a deeper look at what's happening. 

Hi Ashely,

Thanks for reaching out and I will tackle the memory issue. In case that doesn't do the trick I'll contact support!

Sounds good John - and if you'd like to let me know if you go the case route, I'll be happy to follow along in your case. 

Just FYI, I, too, am experiencing this problem.  It began immediately after I installed the most recent update of Storyline 2.  Must use task manager to quit every time.  Using only local drives.  Don't have a lot of time to troubleshoot at the moment.  Just wanted to report the problem.

Hi Barb,

I'm sorry to hear you've run into a freeze/crash behavior. Since it's been just since Update 10, I'd want to have you go through the repair steps detailed here in case something occurred during the installation. You can also reach out to our Support Engineers detailed here.