I have now noticed that when I go to publish, the Publish window greys out and it just hangs. I can press the button to cancel and it asks me if I am sure, pressing Yes, just continues on hanging.
If I kill Storyline in the Task Manager, relaunch the program, and immediately publish it will work. I then make a few changes and it then hangs again.
All files are on a local drive and it was working fine until today.
Hi Will, I'm having a similar experience. I was on Flash player 16 but had to uninstall and reinstall Flash player for a different reason and haven't had a publishing freeze since. Admittedly I have been working on current project files and haven't had to change publishing settings (as I do with new projects before a first publish), but things have been more stable.
Thanks for sharing those updates here, and I'm happy to hear things are working for you again. I haven't heard that it was isolated to Flash - but I'll share that tidbit with our team so that as they continue to investigate it.
Thanks Ashley and Will. So far, today, she hasn't had a problem but I let her know about your solution Will so we will try updating Flash if it happens again. If it continues after the Flash update I will get her in touch with your team Ashley. Thanks again.
It has taken some time for me to get back to this. The same user is still having this issue. Updating Flash did not work. She was able to find out that it seems to be happening after this process:
Updating SL1 (created by another developer) object to SL2.
Editing the SL2 file, saving and publishing.
Making another edit, saving and publishing - this is when it happens.
She can go through many SL1 and SL2 files during the day and not have this problem but it seems to happen after an update, change, publish, then change, and publish again.
Hi Trevor, I remember reading somewhere that another user was having problems with the browser but I can't find it so I must have imagined iet. We connect to have the problem and I will be doing some testing on some other browsers shortly.
Hi Kimberly, The instructional designers having this problem can be working on SL1 to SL2 files or SL2 files that were previously converted. I don't know that anyone has built anything brand new on SL2 so will see what happens with those. If we publish to lms or web we run into the freezing. It happens throughout the day. I plan to do some testing and try to get some logs to Articulate. I haven't been able to get the logs to articulate for the other users because none of them have administrator rights and it's painful to have to contact the helpf desk when you are already slowed down by having to keep re-starting Storyline 2.
Thanks for sharing that here. Our team has been working with a few of the users in this thread who reached out based on my request to contact our support team to share logs and additional set up info. If you're able to consistently reproduce it, we'd like to take a look at that behavior as well - so can you connect with our team here and let them know that you are a part of this thread and they'll know what next steps to take. Once you've contacted them, please let me know so I can follow along as well.
I was finally able to reproduce this behaviour today in a test environment. There was no consistency other than I had to preview before I published or I would never have the system freeze. I have uploaded the log files today to support for them to have a look at. If I always published without previewing I never had the issue but several times I was able to reproduce by previewing and then publishing different files. Some files were SL2 created and others were SL1 converted to SL2. We are using IE 9 and flash 16.0.0.235.
Debbie, I have to agree with you. When talking to the developer, it seems like the problem is happening when previewing. If you preview, save and close it does not happen but if you preview then publish it does. Good catch.
Thanks Kim for sharing - our team continues to investigate this issue, and if you'd like to share more specifics about when and how it's occurring for you we're happy to take a look at your set up and you'll want to connect with our Support engineers directly here.
Hi Melanie, We are still having this happen regularly (except when we try to reproduce on demand for support :-) )
I have a test environment setup and keep trying to reproduce to provide more information to Articulate. I would suggest creating a case with them and if you can reproduce consistently to work with them to help them gather more information about when it happens for you.
Thanks Debbie - yes if you can consistently reproduce it and you've already gone through the troubleshooting steps here in terms of working locally, repairing Storyline, etc. please reach out to our support team so that they can work with you directly.
Thank you so much for that video Will! Works now by changing to SCORM 2014 (before it never used to work with SCORM 2014). Been fighting with it for months.
we are experiencing (7 developers) the same issues, and this eversince SL2 came out. 2 out of 3 times SL2 (Update 3) freezes up when trying to publish. We are all working on our c-drives, are local admins and it is not limited to one project. It has become such a problem that new projects are being developed back in SL1 which is far more stable than SL2.
We have uninstalled SL2 and have changed computers, yet the problems remain persistent.
I have read that this QA is aware of this and is working on a solution still, is there a short-time solution in the pipeline because we would like to use the SL2 features and we cannot downgrade fom SL2 back to SL1
190 Replies
Hi Will, I'm having a similar experience. I was on Flash player 16 but had to uninstall and reinstall Flash player for a different reason and haven't had a publishing freeze since. Admittedly I have been working on current project files and haven't had to change publishing settings (as I do with new projects before a first publish), but things have been more stable.
Hi Trevor and Will,
Thanks for sharing those updates here, and I'm happy to hear things are working for you again. I haven't heard that it was isolated to Flash - but I'll share that tidbit with our team so that as they continue to investigate it.
Thanks Ashley and Will. So far, today, she hasn't had a problem but I let her know about your solution Will so we will try updating Flash if it happens again. If it continues after the Flash update I will get her in touch with your team Ashley. Thanks again.
Sounds good Kimberly - please keep us posted!
We are also having the same freezing issues. What browser versions are user using?
Hi Debbie, I'm running IE11 and Chrome 41 on Windows 7. What is your thinking regarding the user's browser affecting the publishing stage?
It has taken some time for me to get back to this. The same user is still having this issue. Updating Flash did not work. She was able to find out that it seems to be happening after this process:
She can go through many SL1 and SL2 files during the day and not have this problem but it seems to happen after an update, change, publish, then change, and publish again.
Do we know anything about this yet?
Hi Trevor, I remember reading somewhere that another user was having problems with the browser but I can't find it so I must have imagined iet. We connect to have the problem and I will be doing some testing on some other browsers shortly.
Hi Kimberly, The instructional designers having this problem can be working on SL1 to SL2 files or SL2 files that were previously converted. I don't know that anyone has built anything brand new on SL2 so will see what happens with those. If we publish to lms or web we run into the freezing. It happens throughout the day. I plan to do some testing and try to get some logs to Articulate. I haven't been able to get the logs to articulate for the other users because none of them have administrator rights and it's painful to have to contact the helpf desk when you are already slowed down by having to keep re-starting Storyline 2.
Hi Kimberly,
Thanks for sharing that here. Our team has been working with a few of the users in this thread who reached out based on my request to contact our support team to share logs and additional set up info. If you're able to consistently reproduce it, we'd like to take a look at that behavior as well - so can you connect with our team here and let them know that you are a part of this thread and they'll know what next steps to take. Once you've contacted them, please let me know so I can follow along as well.
Thanks Ashley. I just put in a ticket. Hopefully it will help.
Thanks Kimberly, and I see your case (#00511229 for my reference) so I'll follow along as well.
I was finally able to reproduce this behaviour today in a test environment. There was no consistency other than I had to preview before I published or I would never have the system freeze. I have uploaded the log files today to support for them to have a look at. If I always published without previewing I never had the issue but several times I was able to reproduce by previewing and then publishing different files. Some files were SL2 created and others were SL1 converted to SL2. We are using IE 9 and flash 16.0.0.235.
Thanks Debbie for sharing here and sending the files along to our Support team. Do you have a case number so that I could follow along?
Hi Ashley, I have two case numbers it appears - the upload files one is 00512429 and the orginal case number I quote in the upload case is 00486376.
Debbie, I have to agree with you. When talking to the developer, it seems like the problem is happening when previewing. If you preview, save and close it does not happen but if you preview then publish it does. Good catch.
I don't know if this helps but...
I can only get publish to work if I have done NOTHING. Not even changed a letter. I save, close and reopen to publish my .story in SL2.
Thanks Kim for sharing - our team continues to investigate this issue, and if you'd like to share more specifics about when and how it's occurring for you we're happy to take a look at your set up and you'll want to connect with our Support engineers directly here.
Is anyone still having issues with this?
I've got my story file on my c:drive and also publish to c:drive, and I have the most current version of Storyline 2.
Hi Melanie, We are still having this happen regularly (except when we try to reproduce on demand for support :-) )
I have a test environment setup and keep trying to reproduce to provide more information to Articulate. I would suggest creating a case with them and if you can reproduce consistently to work with them to help them gather more information about when it happens for you.
Yes, I still have the issue. Happened 2 or 3 times today.
Sent from my iPhone
Thanks Debbie - yes if you can consistently reproduce it and you've already gone through the troubleshooting steps here in terms of working locally, repairing Storyline, etc. please reach out to our support team so that they can work with you directly.
Thank you so much for that video Will! Works now by changing to SCORM 2014 (before it never used to work with SCORM 2014). Been fighting with it for months.
Glad you were able to get this working Brenda.
Hi all,
we are experiencing (7 developers) the same issues, and this eversince SL2 came out. 2 out of 3 times SL2 (Update 3) freezes up when trying to publish. We are all working on our c-drives, are local admins and it is not limited to one project. It has become such a problem that new projects are being developed back in SL1 which is far more stable than SL2.
We have uninstalled SL2 and have changed computers, yet the problems remain persistent.
I have read that this QA is aware of this and is working on a solution still, is there a short-time solution in the pipeline because we would like to use the SL2 features and we cannot downgrade fom SL2 back to SL1
Regards
Geert
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