Storyline 2 Having Issues Publishing Files with Videos

Hello,

My company uses a lot of videos in our training. Whenever I create a course with a video, it takes about 2 tries to successfully publish the file depending on the length of the video. I am currently trying to publish one with an 8 minute long video (not the longest I've published), and it still isn't publishing after 4 attempts. I've attached a picture of the error.

Is this an issue with my computer being too slow (core i5 processor) or is this a storyline issue?

Thanks!

1 Reply
Ashley Terwilliger

Hi Andrea,

You'll want to make sure that you're working on and publishing to a local drive as described here in addition to that your computer matches all the system requirements here. 

If Storyline continues to crash, can you also look at going through the repair steps and then gather the error logs as described here.