Storyline 2 HTML5 Line Feeds in Notes

Oct 28, 2014

When I publish to HTML5, I'm losing the line feeds in the notes tab when I add an extra line between paragraphs.  I've tried several fonts, and several browsers.  

This only happens in Storyline 2.

Any advice?


13 Replies
Ashley Terwilliger-Pollard

Hi Julie,

Thanks for sharing that here and I see the same behavior when testing the HTML5 output in Chrome v 38, which was the first one I tested. You mentioned testing on a few different browser as well, but I did want to share that the supported browsers for HTML5 is detailed here. 

I've reported this to our QA team for additional review, so I'll share any updates here with you.

Ashley Terwilliger-Pollard

Hi Jill, 

This issue is still in the hands of our QA team, but I don't have any additional information to share in regards to timeframe for an update or a fix. I know a lot of users have talked about the "demise of Flash" and it's something our team is continuing to keep an eye on in regards to support for Flash in modern browsers and devices, but you can read my most recent response on that here in regards to Flash support. 

Jill Freeman

I agree with Daniel.  Since both the learner's and the developer's experience is impacted by this fix (and other issues as mentioned in the thread you pointed to), it would seem to be a logical place for Articulate engineers to focus at least some of their effort.

I work for one of the the largest online retailers in the world and they are definitely moving away from the security issues brought with Flash. They are not just keeping an eye on things--ALL online courses are being converted to HTML5 now as a proactive measure. I hope that Articulate will also be more proactive with the pending demise of Flash.

Thanks for your quick response, Ashley. -Jill

Ashley Terwilliger-Pollard

Hi Jill,

We're certainly focusing effort on increasing the HTML5 capabilities and know that a lot of users have mentioned that they're shifting away from Flash - but we've also heard the other end of the spectrum in that some users are restricted to older systems where they'll have to deploy to users who are accessing on older browsers incompatible with HTML5 (think Internet Explorer 8) so we continue to share feedback and statements such as yours with our team so that we can continue to ensure we're supporting all customers. Once we have additional information to share, we'll be certain to keep you posted in threads such as this one. 

Sherry Ryan

When I saw the release notes for the May 5th SL2 update I was so hopeful that this bullet: "Improved the quality of notes text in published output" meant the missing line breaks in HTML5 were fixed. But alas, it doesn't seem to have changed. Or maybe I am missing something?

Were any of the notes text improvements in HTML5 output? Any news on the missing line break issue?


Ashley Terwilliger-Pollard

Hi Sherry,

The line breaks issue within the notes panel was not a part of the fix. The fix was associated with issues such as the blurriness users were seeing with the notes upon publish when viewing the Flash or HTML5 output. The update allowed for a crisp, clean set up to the notes and resolved a few other fixes as per the release notes here. 

Alyssa Gomez

Hi SibaPrasad! I’m sorry you’re having this trouble, and I’m happy to help sort it out. We have released some fixes for the Notes section in HTML5, but I’d like to get a better idea of exactly what you’re seeing. Could you share a screenshot of how the notes look on your end?


  • Where is the published output hosted? For example, a web server, a learning management system, or somewhere else?
  • What browser were you using when you noticed this?

This discussion is closed. You can start a new discussion or contact Articulate Support.