Storyline 2 keeps crashing after Update 6

Hi, I'm having the exact same problem since installing the update. I'm also using Windows 7 locally. No problems at all prior to installing the update.

Hi Cheryl! Sorry to hear that you are having difficulty as well. 

I would advise a repair and that should alleviate the issue that you are having.

Hi,

I've tried the repair but the newly installed version is having the same
problem.

Can I go back to the previous version or is there an actual fix I can load?

Being unable to name objects may not be a complete showstopper but does have
an impact, especially once I need to deliver source files to my clients.

Thanks,

Cheryl

Hi, Cheryl -- So sorry to hear that issues persist. At this point, I think it may be advantageous for our Support Engineers to investigate the issue more closely. I have taken the liberty of submitting a case on your behalf (00623247), and you will be hearing from someone via email shortly. 

Hi there

I am having the same trouble. Windows 7 installed update and then reinstalled update. I can't rename anything without it crashing.

Thanks,
Mary-Lynne

Hello again

I should be more specific - I can't rename anything in the timeline. For me it becomes a problem when creating drag and drop exercises where the report identifies them with that name/label. Unfortunately Group 1 or Rectangle 2 doesn't mean anything to anyone in a report. It's only since the update that this has been happening. 

Mary-Lynne

Hello Again!

You can rename an item by selecting it on-stage> right click>choose rename. It only crashes when you double-click on the label in the timeline. At least we can still rename objects until the cause of the issue is identified.

Mary-Lynne

Hi Mary-Lynne!

I am able to double-click and change name as expected. Sounds like you may need to conduct a repair on your software.

Hi Mary-Lynne, Thanks for the tip on renaming from the stage. As for the 'repair' suggestion, I followed specific instructions from support for repair and re-install a number of times. I had success after reloading with internet security off, but problem was back again next session. Haven't had a chance to follow up further. If you have any success getting a fix, would love to hear.

Hi Cheryl,

It looks like you last talked with our Support engineers on August 14 and were trying to set up a screen sharing session so that we can take a better look at your set up and what's occurring. Please let us know if you need us to resend that email to you so that we can continue to troubleshoot your set up. 

Hello,

I just recently updated to version 6.  Forces me to close he application When saving and viewing. Furthermore, the images gets corrupted while again viewing entire project, like broken pixel.

When publishing, I get an exclamation point and cannot view my content anymore. The system freezes and I have to close.

I am working on my c drive, directly on the computer. Publish directly on my c drive also. Not working.

I had no issue before the update. Can you help?

Hi Marie-Pierre! I have no conclusive information from the users in this thread, so I'm going to ask that you conduct a repair on your software as advised here as well. If this does not alleviate your issue, please share with our support team here so that we can look into this issue further.

For what it's worth, none of the proposed solutions by support have worked for me: uninstalling and reinstalling Storyline and running the Microsfot .NET Framework Repair Tool. Haven't tried creating a new Windows user profile since I haven't worked from home since I tried the other solutions.

It is hard to diagnose issues that we cannot reproduce Tim. I see where you have a support case (00620230) and are working with Cleo. Thanks for popping in to share. 

I can sympathize. I deal with tech support queries on a daily basis.

:)

Hi there

I repaired (uninstalled/reinstalled) again with a new download and there is no change. Still crashing when trying to rename.  I'll submit a ticket. 

Mary-Lynne

Thanks Mary-Lynne for popping in with an update.

The crashing problem that I was having at home -- whenever trying to rename an object on the timeline -- appears to be fixed. This is the first time since August that I've had to use Storyline at home, so I don't exactly what resolved the problem. Could've been a Windows 7 update, a Java update, or the recent Storyline 2 Update 7 that I ran a few minutes ago.

Thanks Tim for letting us know - and happy to hear things are back to working normally for you. 

Hi, Tim -- We appreciate you stopping in to share, and I'm glad to hear your issue is resolved, even though it's not clear how!

Mine is crashing time after time after time... I've tried all the fixes, but having no luck!  No specific cause either.  Sometimes I am reviewing the quiz banks, sometimes editing the feedback on the master slides... I also have Windows 7.  Very frustrating and slowing down my progress considerably!

Oh but, perhaps I am in the wrong thread... I'm using Storyline 360.

Hi Andrea! This thread is a bit dated, but no worries - you can share your Storyline 360 question here as well.

I am sorry to hear that you have been having this difficulty. Storyline shouldn't be doing that. Please follow the steps in this article to fix it.

I can't work on my old scenes . anytime I try a red box blocks every control and trigger