Storyline 2 layer will not play in Preview mode

Jul 08, 2015

I have a layer with several screen recordings on it that should start when the base layer time line ends. I see the initial image, but then the screen goes blank except for a round information icon.  Does anyone have ideas on how to solve this problem?

2 Replies
Adrian Dean

Hi Juana,

Thanks for your question. It sounds like maybe Flash is crashing(the round information icon) during the preview. Our software relies on Internet Explorer's Flash Player to handle some functions like that of previewing.

Do you have any similar issues with other files? It might be best to submit a Support case so that we can take a closer look.

Always Happy to Help,